Villa Santé, Kalpitiya & Kite Surfing by TSC

Excellent attention by the staff. Good local cuisine for diner. Great views on the lagoon and the sunset. Quiet and peaceful

Absolutely stunning property with the most incredible architecture with exceptional eye for detail. Beautifully maintained, extremely clean and very welcoming which is a credit to the villa staff who work hard to keep it that way. Even more outstanding was the way the staff inside the villa who made us feel like family - always an exceptional high standard of service delivered with a smile. The meals they provided for us were out of this world and every foodie’s dream. Every meal was fresh and delicious and nothing was too much for the local lady who cooked it for us. A total gem! The pool is inviting for everyone - swimmers and kids alike as it is deep enough to swim but also shallow enough to stand (for kids +6yrs). The large, beautiful garden is full of palm trees to the back and short grass to the front which is a great playground also. We would be very happy to come back in the future for a relaxing beach break, away from busy tourist resorts!

Some complications on checkout with the admin team as they called to say we have to pay directly at the property despite Booking.com saying my credit card will get charged directly. The administration (handled outside of the villa) lets the team down. It was shabby and careless and were uncontactable at the best of times. On the morning of our arrival, we called those handling the booking for an inquiry prior to arrival and despite over 30 calls, the phone was unanswered. Almost 4 hrs later someone responded to our missed calls but by that time we were already at the villa and gave us the wrong information to our inquiry. Again, on arrival, we were informed that despite having a confirmed booking for 3 rooms, the staff at the villa had been told by the admin team that the booking was for 1 room. However, the staff inside the villa went above and beyond their duty to ensure all our expectations were met from the moment we arrived. Its a shame that the first point of contact for this wonderful place is so inefficient. Not the property’s fault but there is a lot of plastic waste in the surrounding area. More tourism and money will hopefully help with this. The employees however kept the property and its premises exceptionally clean.