Residenza Levante

Herşey güzeldi

Very clean

Very small room. The pillows on the bed were flat and uncomfortable.

A cute little apartment at a good location. Unfortunately, we stayed just one night. I wish I could spend more days at this apartment.

The breakfast consists of industrial pastries in a bowl in the kitchen...

This has been the worst Bed and Breakfast service I have ever experienced. The facilities upon arrival were good; the place is close to the beach, and everything seemed to be in order. However, the issue lies in the owner's attention. From the beginning, upon arrival, she did not offer the option to pay with a card (preferring cash) and instead offered payment the next morning, but in an inconvenient way for the customer. Later, at night, we were without running water. There was no chance to shower or use the bathroom. Contacting her on WhatsApp, her response was that she could not help us, with no further explanations. The next morning, the water service was restored, but NOW THERE WAS NO ELECTRICITY. It had not gone out only in the apartment; we had to go outside to the meter on the street to restore the service, something that should not be the responsibility of guests. Additionally, THE WIFI DOES NOT WORK PROPERLY ANYWHERE in the room, and there is no mobile connection. We understand that water and power outages can happen, but the owner's response was surreal. She said things like "it is assumed that people do not need to bathe at night" and "if water was so important to you, you could have gone to a higher category hotel." In short, it's regrettable. The owner suggested a slight discount (without specifying the amount), but only if we went to where she was and paid her in cash. We decided not to change our plans and filed a complaint on Booking, where she denies everything that happened. We have videos and screenshots. Customer service is deplorable; the lady is very rude. Oh! and it's better if you go in summer. In winter, we were cold all night because the heater didn't work well and made a lot of noise. I have video and photo evidence of everything I'm saying... so, well, I hope you have better luck than we did or that you go somewhere else :)

This was an excellent location for exploring Ortiga and Syracuse. In the old city and on the seafront. Quiet at night and perfect for a pre-breakfast dip in the sea. The kitchen had everything you needed for a continental start to the day - it was great to find yoghart in the fridge, and to have somewhere to store drinks and fruit. The bedroom was very roomy and comfortable.

Coming from the UK, i don't know how to work air-con systems so instructions in English are always useful!