Aralea Beach Resort By Stone Wood Premier

The Villa, surrounding, cleanliness, accessibility to the beach

Mismanagement between functional teams especially Kitchen unit. We had a situation with one of the services which went bad. However, front desk took up the responsibility and resolved our case with the refund.

The resort itself is beautiful, well-maintained, and the general staff members except at reception, were polite and helpful.

The experience at the reception was completely terrible. The front desk staff was a bit rude, unprofessional, and completely uncooperative when it came to accommodating standard customer requests. We booked our stay through Booking.com, and we felt an incredibly unwelcoming vibe from the front desk. They seemed visibly annoyed by the fact that we booked through a third-party platform instead of their direct website. To make matters worse, the property has provided misleading information on its Booking.com listing. The description advertised our booking as a bungalow featuring a separate living room and a bedroom. In reality, it was just a simple, standard single room with an attached bath. When we brought this up and argued about the false description, the reception staff completely refused to accept their mistake or offer a solution. While the property is good, the terrible hospitality at the front desk kind of ruined the experience. They seriously need to fix their listing info and train their reception staff on basic customer service.

Just the location and proximity to the beach.

1. The service was absolutely abrupt.. like there was two sachets of tea and no milk creamers, no stirrers. 2. The menu is absolutely vague. Half the things written on the menu is not available. Its written just for the show. 3. The staff are not trained at all. Asked for bar menu, but no one knows where the bar menu is! 4. The breakfast buffet is very very very average!!! 5. The sausages were weird tasting! 6. Their restaurant in house tea was pathetic!!! Dont go by the foreigner’s reviews… they will love anything which is a bit hygienic. They love all kind of indian food. But the indians will not love a basic buffet!!!

Очень красивая территория Комфортная, чистая часть пляжа, хорошие шезлонги и сервис к ним. Прекрасный вид на джунгли с балконов номеров. Отличная локация. Немного плохо с уборкой И абсолютно бесполезные завтраки Но место классное, за эту стоимость идеально

It’s very nice resort with good rooms and facilities

Per 1day room extend they are charging very high amount

Location

Cleanliness