The Ambience New -Delhi

Very nice stay and staff is very helpful great location

This is a terrible hotel. Do not book here. All the pictures are false advertising. The rooms were disgusting the bathroom was falling in pieces, sheets stain and with blood. We rather lost what we pay and leave that terrible place

Do not choice this hotel it's full of scammer

The rooms provided to us were kind of a joke. We had booked a double bed room but we were offered such a small room with a single and the size of the room was comparable to a bathroom. The rooms did not even had proper locks and they gave us a screwdriver to lock the room. And the staff behaved rudely and asked us that they don't have an obligation to provide us with a room as we haven't booked the room directly from them. They asked us to reach out the app we booked from because they don't care about our bookings. The way we were treated was really humiliating and if strict actions are not taken against such a hotel, then I don't think I'll be using hotel.com for further future bookings...Hope you improve the conduct of your partner hotels as they are the ones degrading your image.

I had a rather disappointing experience. Upon arrival, the check-in process was slow and disorganized, with staff seeming indifferent to the growing line of guests. When I finally reached my room, I found it to be poorly cleaned; there were stains on the carpet, and the bathroom had not been thoroughly sanitized. Additionally, the room was too dirty and had the worst smell imaginable. The air conditioning was non-functional, making the room unbearably hot. The bedding was the worst I have ever encountered, with uncomfortable, worn-out mattresses and stained sheets. The restroom was equally appalling, with broken fixtures and an overall unhygienic condition. The amenities were subpar, with inconsistent Wi-Fi and other promised services not being provided. The noise levels were unbearable. Despite requesting a quiet room, I was placed next to a noisy elevator and could hear loud conversations and footsteps from the hallway throughout the night. The hotel restaurant also failed to meet expectations, serving lukewarm food with inattentive service. When I brought these issues to the attention of the hotel staff, they were unresponsive and failed to address my concerns adequately. Overall, the lack of cleanliness, poor customer service, and inadequate amenities made my stay very unpleasant. I demand a full refund for my stay and intend to report this hotel to the relevant authorities.

Good 👍

Staff is very helpful, professional, polite & caring. Housekeeping team. Food quality is good & special requirements are well taken care of.

Amazing breakfast, very nice staff. They were very helpful, over delivered. Very clean.

Staff behaviour is great. Facilities are awesome. Location is indeed heart of the city. Overall extraordinary.

There was no hotel