Holiday Inn Express Long Island City E - New York by IHG

I liked the friendliness of the staff.

I didn't like the cleanliness of the hotel. Elevators were never vacuumed. The hall ways need to remove the carpet very dirty. Also it didnt have an area for dogs to go to the potty. The room didn't have any towels upon checking in.

Lots of room, much more than expected. No problem with it.

The attitude of management, esp. GM Ferrara was terrible! I used Booking.com to reserve a King room for three nights, 10/25-10/27/2025. On the night of 10/26, my wife and I took the subway to see a Broadway play. We were admonished to turn off our cell phones during the performance. After the play was over, we discovered a voicemail message from my mother-in-law’s nurse had been delivered an hour earlier. She stated that my MIL suddenly took ill with a pain in her side and she had to be taken to the emergency room. They couldn’t determine the cause of the pain and was hospitalized so that further tests could be made. My MIL’s nurse said that she was very anxious to have us see her. Thus, we determined it was best to end our stay one night early and drive directly to the Fairfax, VA hospital where she was. Having made this determination, I then went to the front desk to explain that we had to end our stay one night early and check out in the morning, DUE TO THE FAMILY EMERGENCY I described in the previous paragraph. I also asked for a refund of our payment for Monday night, as we wouldn’t be using the room than. The night clerk said that I should contact Booking.com and that he lacked the authority to issue a refund. I then spent over an an hour on the phone with Booking.com before finally talking to someone who told me that I need to get authorization from Holiday Inn Express management to get credit for Monday night. I called the night clerk again and he said that the GM would report for work after 9 AM on the 27th. We checked out shortly after 9 AM Monday morning and the desk clerk said that the GM wasn’t there yet. We checked out and called HI again when we stopped at a rest stop on the turnpike in early afternoon.

Beds were amazing, room overall. View of Manhattan.

Location is too far away from the subway. We had plastic cutlery for breakfast. Staff lost the delivered package, and then found it after we mentioned cameras and hotel manager.

Place is clean and renovated; staff were nice and friendly; Breakfast was very good.

neighborhood

I didn't have breakfast, I do feel the location of the facility is horrible and based on that the cost of the stay should be a lot cheaper than it is. The indoor parking space was very small and full to capacity so was forced to park outdoors and feared for the safety of my vehicle. Never again

The cost! THE LOCATION!! THE RECEPTIONIST HOSPITALITY

decent breakfast! quick check in and out!

location/neighbourhood was bad!