Grand Continent Hosur A Sarovar Portico Affiliate Hotel

A small break while driving back. Big spacious room but was bit disappointed with the room service & reception as they did not provide extra towel even after couple of reminders. Not sure if this is a right advertisement for the hotel. Parking was good enough.

1. I was new to the area and was hoping the hotel staff could help me with local transport , like directing me or arranging transport. On the contrary the staff outrightly declined to help and said they don't do any of those kind of serices to the clients. I was on my own. 2. The phone number listed in the Hotels.com is not operational and they dont attend that. I am appalled that a biz lists a number that doesnt work. That clearly tells how much they value the customer service. 3. You can check the messages I had sent prior to reaching there which all went unanswered in the hotels.com app. 4. Hot water was not available. Even after asking for that they kept saying open the tap and let the water run for 5 minutes for the water to get hot. But nothing worked. I had to shower in cold water.

Nice service nice room

Rate is high in restaurant

Facilities are good but location little bit clumsy

Location

All really good for the price, food also good priced and excellent, second time i stayed and happy again

Very clean hotel. Stay was comfortable.

The only downside was the location. There was construction around the hotel, that resulted in longer time in getting to the hotel. It should be sorted out in a few months, hopefully.