Home2 Suites By Hilton Falls Church

It was the best hotel experience we could have ever imagined! The staff was very accommodating and provided information we needed to enjoy our stay! We loved the cleanliness of the hotel and our room! Love the fact that there were an abundance of eateries in walking distance of the hotel! We will be back!🥰

Everything was great except the parking, would have liked a more direct route to get to the hotel, you have to park in the back of the building and then walk around to the front, a very minor complaint

Good

Situato in una posizione ottimale per raggiungere la metropolitana

Nulla

The hotel is new. I've stayed at this hotel chain before, and I like it because there's plenty of space in the room and it's well organized and clean.

My husband, our two children (ages 9 and 11), and I checked in on Thursday, August 14th for what was intended to be a two-week stay. As residents of Falls Church, VA undergoing extensive home renovations, we were pleased to find a Hilton-affiliated hotel where we could stay comfortably — especially as long-time Hilton Honors members who have always trusted the Hilton brand. Upon check-in, we were informed by the front desk about the housekeeping system: daily trash removal and towel replacement, with full housekeeping (including sheet changes, vacuuming, etc.) every third day. Unfortunately, our experience with housekeeping was inconsistent at best and, frankly, unacceptable. After the first full day, we noticed a lack of service and tried to speak with housekeeping staff in the hallway, but were met with no resolution. Eventually, we went to the front desk to request new towels and other basic supplies. The front desk team — Samantha, Ahmed, Boyd, and their manager Sura — were all exceptionally kind and accommodating. They greeted us with smiles and were always willing to help. Their service deserves recognition and appreciation. We were told that we would receive full housekeeping service the following day. That day came and went with no service. Once again, we went to the front desk and were referred to Sura and Mohsin, both of whom were introduced to us as Assistant General Managers. Sura was empathetic, apologized, and said she would look into the matter. Unfortunately, Mohsin's attitude and behavior were highly unprofessional and off-putting. He accompanied me to our room to “inspect” the situation and made multiple condescending and accusatory remarks. His exact words were, “Of course they didn’t vacuum, you have crap all over your floor.” I was stunned. The “crap” he was referring to was, in fact, our family’s shoes, which had just been taken off after returning to the room. He continued to throw out excuses — asking if we had been in the room all day, or if the "Do Not Disturb" sign had been on the door (it had not). At no point did he offer a genuine apology, nor did he attempt to make things right. Rather than take responsibility, he seemed more concerned with deflecting blame. His tone was rude and dismissive, and he left our room without offering a solution or following up again for the remainder of our stay. In my opinion, Mohsin does not belong in the hospitality industry, as he demonstrated zero hospitality or professionalism. Later, Sura came to our room with fresh towels and sheets, and offered to vacuum. We appreciated her effort, declined the vacuuming at that time, and made the beds ourselves. Sadly, the situation never improved. Housekeeping continued to be unreliable and inconsistent. One day, they made one bed but left the other untouched — despite both being in the same room. Trash was collected but often left behind the bin on the floor. Getting basic items like toilet paper or towels was a constant struggle. We never received the full cleaning service we were promised. On Friday, August 23rd, we saw both Sura and Mohsin in the glass office behind the front desk while we were there — they saw us but chose not to engage or follow up. Additional issues: Parking: The garage is incredibly difficult to navigate and adds an additional $12 per car, per day — an expense that adds up quickly. Hotel location: Even with Google Maps, the hotel was hard to find and poorly marked. We had to call the front desk for help locating it. Follow-through: As many reviews have pointed out, we were offered Hilton Honors points as compensation — while appreciated, it doesn’t resolve the poor experience or reflect accountability. Ultimately, we were so disappointed that we chose to check out early on August 24th. We did not want to give this establishment another dollar of our money. We are sharing this letter with Hilton corporate, and also plan to post reviews on Yelp, TripAdvisor, Google, and other platforms to ensure that future guests are fully informed before booking. Hilton should seriously reevaluate its relationship with this property, as it does not live up to the standards of the brand.

Rooms were very spacious and comfortable. Free wifi. Decent free breakfast. Good price and value

Nice staff, clean large room. Only problem was the entrance to the building was a bit hard to find when driving in. Ideally the sign should be much larger or noticeable

IT'S NEW; VERY CLEAN; FRIENDLY STAFF.

This is a nearly new hotel. It is a little challenging to find—it is almost directly across the street from an ice cream shop. You will probably have to double park in the bike lane to check in. There is a parking garage in the same building with very reasonable rates. The rooms are clean with full size refrigerators. There were a few maintenance issues here and there that I feel the staff could have addressed more quickly, but here’s hoping that is just growing pains that they will work out in time.