Hotel Zindel

Great location, comfy, and good amenities. Bathroom was clean and easy.

Initially didnt recieve a code to my room, lucky there was staff when I got in (staff not always in premise) but quick to answer chat.

Clean room

Shared bathroom and no parking won't be returning

Staff, location, snacks.

The shower had low water pressure. The room was too cold. Don't clean the room every day.

スタッフの対応がよかった。

４日間の滞在だったので、一度はクリーニングに入ってほしかった。

Nice ambiance, clean environment, quiet setting

a TV

cleanish, not bad the bathroom floors are in need of a serious detailing as the dirt is just caked in. the rooms could use a TLC as the mirrors were dirty and chunks of paint missing

their is a 160$ charge on my caard with no verificiation as to why and no response. I was locked out of my room for an hour with no explination as to why my code stopped working. then my hotel room wouldnt lock

Établissement de bon goût Proche des quartiers à visiter

Ma réservation était pour 3 personnes. Nous nous sommes retrouvés avec un lit 2 places et un canapé lit dans un état très moyen. Le matelas était sale et mon fils, qui a dormi dedans s’enfonçait dans le couchage. De plus, nous avions que 2 serviettes de toilettes au lieu de 3. Je me suis rendu à l’accueil et le personnel du matin m’a donné une sortie de bain à poser au sol en guise de serviette. Je lui ai dit que c’était pour les pieds et que je souhaitais une grande serviette, mais rien. Nous avons dû nous partager 2 serviettes de toilettes pour 3. Hôtel proche de l’autoroute et de l’aéroport donc assez bruyant.

Proximity to conference

The hotel has provided conflicting information that does not match what's on their listing. I booked this hotel for a staff member for a work trip. First, they email you a registration card a few days before check-in that you have to fill out in order to get the key codes to the property and room. I sent this to my coworker to fill out and she noted that during this process, they make you provide your credit card information and that they included a bullet point saying that there is a "daily Amenity Fee of $25 plus tax...which includes access to the Amenity Room, morning breakfast snacks, and in-room coffee maker with complimentary coffee, a billiards table, and a fire pit area for evening gatherings." They emailed me a few hours before check-in with a link to pay an invoice of $121.97. I asked them to clarify what this charge was for and they responded saying, "The additional $121.97 is an amenity fee, it's $25 per night plus tax. It covers high-speed WiFi, access to the amenity room with a pool table and coffee station, and light breakfast snacks." I responded saying that none of this was disclosed upon booking my room nor is it on their listing. They responded and their reasoning for the charge changed, "The amenity fee is a required charge imposed by the City of San Diego on all hospitality businesses...With that said, the charge is valid." Additionally, my coworker reported many issues with the room that were not resolved during her stay. Day 1: Reported that there were fruit flies in room. Was assured the issue would be addressed. Day 2: Returned to room find that it had not been serviced. At that time, there were no towels or hand soap, and the fruit flies were still present. Contacted hotel that afternoon. Day 3: Contacted hotel again. Day 4: Room was finally serviced. The fruit fly issue persisted through the remainder of stay, until departure on Day 5.