Murrieta Hot Springs Resort

My wife and I stayed at Murrieta Hot Springs for our honeymoon, hoping for a peaceful, restorative getaway. Unfortunately, our experience was completely overshadowed by a major issue that management refused to address. The soaking tubs, supposedly the highlight of the resort, are clearly advertised as smoke-free zones. However, during our entire stay, we were surrounded by people smoking cigarettes in and around the tubs. This wasn’t an isolated incident, it happened every single time we tried to soak, no matter the time of day. My wife is sensitive to smoke and gets severe migraines from cigarette exposure, so what should have been a relaxing escape turned into a stressful and physically uncomfortable situation. What made the situation worse was how it was handled. Security simply drove by quickly in a golf cart and never stopped to enforce the no-smoking rule. When I brought the issue up to the front desk and politely requested a partial refund due to the ruined experience, the manager was dismissive, uninterested, and unwilling to help. He wouldn’t even make eye contact while I explained the situation and offered no solution whatsoever. For a place that promotes itself as a wellness destination focused on healing and relaxation, the lack of care for guest comfort and well-being was shocking. Unless you don’t mind being surrounded by cigarette smoke or ignored by management, I would urge you to think twice before booking here.

I’ll say first that the resort is gorgeous. But I think the downsides outweigh the beauty of the property. I would definitely come back for a day pass but I don’t think it’s worth it to stay overnight. They charge a high price for the rooms and so there’s a certain level of expectation - which they don’t meet. My room was just fine - the shower is tiny and the AC is old and loud. The customer service is lacking. My room key stopped working and so I had to go to the front desk and they thought I was checking out that day, even though when I checked in, they confirmed my 2-night stay. The food is a little lackluster - I tried a cocktail and barbacoa nachos. The drink was terrible and the bartender was more interested in talking to his coworkers than tending to me. The nachos were good but way overpriced. I ordered the rest of my meals from restaurants off the property, which should tell you something. I also got a spa service here and that was good. Overpriced, but good. Overall, I can see they put a TON of money into renovating this place and it looks beautiful. But the service, food, and rooms don’t reflect the level of quality you should get when paying the prices they charge.

I absolutely love this Hot Springs Resort and would recommend it as a great getaway option for any family looking to reset, rejuvenate and reconnect. Their facilities and grounds are of course beautiful and offer a sort of Oasis in the heart of Murrieta. However, the care and the passion that the staff has for their guests and their relaxation is NEXT level! It was my Grandparent's very first time stepping foot onto the resort that I've come to love and the staff, gosh, went above and beyond to make our stay memorable and meaningful! I wanted to be sure to thank some of the wonderful staff members who helped to make our family vacation so spectacular. Jay from their guest services team was able to assist in the delivery of a beautiful amenity to our room that even came with an option to write a personalized note! She must have been on it because when we arrived to do our check-in earlier in the day and not only was the room ready but the amenity too had been delivered! This was such a joy to hear. Krisjian was the guest service attendant that assisted with our check-in. He was extremely informative and made sure my family and I felt welcomed! We couldn't have had a better check-in experience. Plus, there was no line so he was able to take his time with really showing us around the resort using the map. Since it was relatively still early in the day I popped into their coffee shop, Brew 1902, and first off was amazed by the way the space had transformed; which once felt industrial, now feels more homey. The adding of the historic photographs on the wall was such a great touch! I ended up grabbing a matcha because it is my absolute favorite anywhere! Jonnah, who introduced himself as the coffee shop manager, was very kind and even offered to make my drink for me which was appreciated considering he seemed as if he had been working on a few things before I walked in. Once getting out to the resort we were pretty hungry so we dropped into their poolside dining option, Cafe Azuli, where we ordered a few entrees to share amongst the family before our 3PM wellness activity. We took a few suggestions from Aiden, and we couldn't have been happier! The Loaded Fries were an absolute hit for our family! So much so we ordered round two of them the next day! We stuffed our faces with fries, nachos and their delicious avocado toast and headed to their wellness studio where we were hosted by Wellness Instructor, Em, who's impressive sound bowl technique really helped to relax and reset our energy for the trip. Her voice was very soothing and her instructions were clear and easy to follow! My Grandma even ended up falling asleep toward the end once she was able to fully relax. This was funny and we all got a laugh out of it. The Restful Recharge class is a must to experience! Jay, again, was able to assist us in securing our spots a few weeks in advance which was much appreciated! Later that evening as my family was preparing for bed we called down to the front desk and requested that the pull out couch linens be brought up to our room. Sam was pleasant over the phone and seemed to be really eager to make sure to account for all the needs of our family that night. Shortly after calling, gentlemen Adam and Allen brought us the lien and the extra roll away bed we needed for us all to sleep soundly! And that we did! The next morning I went down to the lobby to request for a later check out and was accommodated by a Supervisor named Tyler. He was great! Very positive and uplifting which really made for a great start to my day! He was also kind enough to assist in going over my stay details which I needed clarity on. Since my family was still sleeping, as it was close to 10AM, I made my way over to their gift shop in the Bathhouse. I was greeted by wonderful staff members, Emily, who assisted with the pre check-in for our cabana and Andrew who later helped me to check-out with a few trinkets that had caught my attention the day before as we were passing through. All of them seem excited to talk about the merchandise and offerings of the resort. Friendly vibes overall! Once, moving out of our room we made our way out to our cabana which we had reserved for the entirety of the day until 5PM. Making the choice to book a cabana for our day of departure was probably the best decision we made our whole trip. It offered a space specifically for us to hang out while on the resort for the day. Not to mention that Yesenia was absolutely phenomenal. Her charisma and serving skills were top of the line! Whenever we needed something or wanted to place another order she always seemed to be walking up to assist us! We couldn't have felt more taken care of! Personal thank you to her and her hard work! My family ended up running into a few other amazing staff members that just made for a banger of a last day including, Wellness Instructor, Lauren who we were so grateful to, for leading us through their challenging guided cold plunge experience. To Jenna who helped to clarify the wonderful benefits of the clay at the Clay Cove. I learned you can actually put it in your hair! I had no idea. It left our skin and hair feeling renewed and nourished. And to Andrew with security! As my family and I were getting back to our car he spotted us and asked us how our stay went. Surprised by his curiosity, we spilled some of our wonderful stories from our trip and he even offered to give us a quick tour of the property on his golf cart which was such a joy! It felt a little bit like a Disneyland ride! I haven't heard my family laugh like that in a while! Leaving the resort was so bittersweet! I know we all felt so refreshed and ready to get back to our lives but a little part of us wished we could stay on the resort FOREVER! The staff on the property made our little getaway such a pinnacle memory for my family and I can't thank them enough. If you are looking for a place to reconnect with your family and simply relax I can't suggest this Hot Springs Resort enough!! Thank you Murrieta Hot Springs Resort! We will definitely be back!

Beautiful place. I love the fact we can stay there overnight and get to enjoy the next day

Great time and service was excellent. Ahnee was great and super helpful. Very relaxing 2 days at the resort. I had wanted to go since it is so close to home glad we finally made it.

Ahnee and Fabian (housekeeping) made sure we were taken care of and we were comfy during our visit! We needed cushions and were helped by them with no questions asked. We love them and their service to us!

I was gifted an overnight stay for my birthday. My friend and I arrived early to use the facilities before check in. We arrived around 10:30 on a Tuesday and went to drop off our luggage until check in. We were pleasantly surprised when the front desk staff told us they upgraded our room and let us check in right away! This was very accommodating of them and nice to have early access to our upgraded room. I also received a massage by Ana at the spa. She made me feel very comfortable and was accommodating to my health concerns. Pressure was great and she would check in with me throughout the service to make sure I was ok. I highly recommend taking the restorative yoga class especially before or after a spa service. We were so zen by the end of the night. 10/10 would return, the facility was so big we didn’t get a chance to check out everything.

Thermal pool and cold plunge is nice. Overall 4 rating because I was not given a lake front /hot spring facing room despite of notifying the resort ahead of time and even after confirmation from resort representative on same day.