Mount Polaris Suites & Spa

Staff Behavior is very Helpful.

Location

Breakfast

I liked the location.

It was a bit dirty and moreover it was high time they change the bed sheets covers and the bed itself.

Clean rooms. excellent service and very helpful staff

The property is conveniently located near the main city market, making it easily accessible. A Domino’s outlet right next to the property is an added bonus. The staff was helpful, and when we faced issues with our room, the manager promptly upgraded us to better accommodation. The on-site restaurant is excellent, and the food was delicious.

The downside of our stay was the poor room service. The bathroom was not clean upon arrival, and we had to chase the staff to get the rooms cleaned. Basic amenities, such as mosquito repellents, were initially unavailable and took 3-4 hours to arrive. Despite informing the hotel staff to clean our rooms, we returned after almost an entire day to find them still unclean. We had to repeatedly request the staff to address these issues. The management should prioritize housekeeping to improve the guest experience.

One of your stuff Smriti rai is nice.

Services are very late

The rooms are spacious

The facilities were not good. The washroom was smelly. The shower was not working properly. The towels provide to us were wet even though the weather was quite warm. No mats were given in front of the bathroom door. The food served at room service was not warm

They should include a lift in their hotel

It is a nice cosy hotel on the main road and near by to most place.

They have a nice resturant in terrace with good food.