Candlewood Suites Bessemer - Birmingham SW by IHG

Property was very clean.Staff was extremely friendly.Excellent breakfast options

Typically it’s a great experience. The last 2 visits were horrible. The visit before this one I was severely overcharged. This visit the room wasn’t too clean, I rushed to checkout starting at 7 AM, and I was exhausted. For this to be a new hotel the shower was full of rust. My original room wasn’t ready when I arrived after 3 PM. I need the owners information.

Broken glass on the kitchen floor and in the sink. Shower door would not stay closed. The pet fee was a bit extreme seeing as the condition and cleanliness of the room was obviously lacking in the first place.

The desk clerk had me as a no show and over charged me. She had me staying under another guest name and when I went to check out they couldn’t find me. I was charged a significant large amount when it was totaled to be much less than that when reserved days prior. She told me the price changed because the room I reserved was no longer available. Upon check out, no one ever booked the room.

The location was great and staff was wonderful

The noise of people not controlling their children

Brand new.

Nothing I didn’t like.

Very pleased with everything about this stay. The property was exceptionally clean, and the breakfast was fantastic. Would highly recommend.