ibis Thane - An Accor Brand

Everything

Nothing

Sofa in the room

Food, raw chicken Tikka after 1 hour, Phone not working....AC issues... Had to go to the reception to return the chicken Tikka... Ice was delivered after 1 hr 15min...

Great place

Good hotel

The hotel must improve its billing flexibility — guests who inform staff of early checkout should not be penalized with full-day charges. The gym needs basic amenities: towels, a handwashing facility, and working equipment from day one. Compensation for inconvenience should be meaningful and guest-specific, not a generic complimentary dinner. Staff need training in empathy and genuine hosp

I stayed for nearly 3 nights and had a very disappointing experience. The hotel refused to allow me to pay even half the rent per day, despite informing them in advance that I would be checking out early — this felt unfair and inflexible. The gym facilities were poorly maintained: no towels, no handwashing facilities, and equipment was not operational on the first or second day. When I raised my concerns, the hotel offered a complimentary dinner as compensation, which was not useful to me. Compensation should reflect the guest’s actual needs, not a one-size-fits-all gesture. The hotel lacked the human touch and genuine care that makes a stay comfortable. I would not recommend this prope