Hotel Sharda Residency

The linen is good, with minor staining and tears 8/10. Towels OK 7/10 due to some staining. A/C 10/10. The in-room multimedia offerings are good. A perfectly sized large flat screen smart tv linking all media platforms. Slippers, shaving and dental kits are also available in room, with additional available on request. Every member of staff I met with has been 100% committed to their job and excellently represent the hotel in their attitude and effort. The staff can’t be faulted at all, apart from the very limited English spoken and understood by some staff.

In the room folder it says that if you want service related information and to know about hotel policies, you’re supposed to read the fact sheet on the following page. Well this mentions that “outside food is not allowed”. Now critically this isn’t mentioned on Booking.com or any other marketing site I searched, so this is an important policy that you’re not aware of until you get here. The kitchen opens at 7am and closes at 10:30pm. If you want something to eat outside of those times then you can’t have anything, because essentially the kitchen is closed, there is no room service and neither can you order take away food to be delivered to the hotel. Breakfast is served between 7.30am and 10am and there’s a specific section on the menu for things that are only served in the morning, for example grilled chicken sandwich, grilled veg sandwich, egg sandwich, chicken cutlet, french fries which are all things a Westerner might opt for on a menu because they’re more familiar items to eat “at any time of day”, but also less likely to be spicy. But you can’t order any of these things after 10am. Why? The great majority of the menu is all Indian food, which is understandable, it is India after all and I imagine Westerners form a small part of the customer demographic. In this regard Indian guests are very well catered for in terms of menu choices. The starters are mainly all Indian, and a large section of the menu is oriental, i.e Chinese. Indian veg accompaniments. Indian veg and non-veg. Indian breads. Indian rices. “Combo meals” which are all Indo-Chinese. And that’s it. There is no consideration of anyone who might have certain dietary requirements and yet at the same time the policy is basically saying “you eat here or you don’t eat at all!” Well that’s just wrong! I put an order in for snacks like croissants, crisps, flavoured water, to be delivered because I’d walked around the shops in the local area and there aren’t any of these things available.

The breakfast was wholesome and very good. The location was slightly out of the way.

Room was clean.

Electric kept going off. Ac kept going off. Weather is 43 degrees outside. Still had to pay full price for the room even though we had problems. Mattress was so hard, very uncomfortable.

Very good experience

Good in every prospect