Raibetta Apartment by Wonderful Italy

Bad bits first. Despite previous communication via email on our arrival time and confirmation of this on the very day of our arrival our host was a no show. We were left standing in the street for over an hour whilst we tried to call the helpline and engage in a webchat with the hosting company. When someone eventually called us they compounded the situation by lying to us, claiming that someone had been out to us and we were not there. Eventually they sent someone and the lady apologized for the "confusion" There was no confusion on our part!! You might have expected a complementary bottle of wine or something by way of apology but there was not so much as a bottle of mineral water in the apartment. That said, the apartment is spacious and ideally situated in the old port. Everything within an easy walk, a great pizza place just downstairs. City tours and even boat trips to Portofino just around the corner. The place is right by a metro station so is busy, with people on the street throughout the night but you are very well insulated from the noise with the windows closed and there is air conditioning. The apartment security seemed very good and we had no security concerns.

We just arrived in Italy and an agent called to tell us that the Apartment is no more available and the solution they gave us was to accept a change with other Apartment which is in the same area… being already in the area, we had no other option for that day. I mention that we choose the Apartment because we liked it in pictures and the new option was very different, not a positive way. The communication was easy and good. We called the company for the difference of money and we seen that Expedia took a very big amount of money for this reservation… When we arrived, we had to buy many uzual things (kitchen țowel, detergent etc)… but they told us to take the garbage out, without having special bags for garbage and we should take the garbage out in the City center, which is not correct - we have not paid less in order to do this. And in many years of travelling the world, this is the first time when I have to take the garbage in my vacation. Also, the towels should be put in the Washing machine, i dont know, maybe also us should wash them…. The beds were confortabile, the doors not closing better and the noices from outside very high - but I have not other expectations because is the City CENTER. Not very satisfied. We left there our detergent and kitchen towells bought by us and you can serve the next clients with all necessarities