NHOA 208A Lux 2BR Condo Jungle View in Aldea Zama

Combo locks to get in

Didn't receive the welcome email until we arrived, and the security guard called them. Difficult to find since we didn't receive directions, even though I sent an email requesting them. One shower head was broken, and they said they would come to fix but never did. One bed was missing a blanket/comforter. Said they would bring, but never did. Water was off in the entire unit when we arrived. They fixed that in an hour. Stayed 5 nights, no fresh towels.

Location, pool, safety, cleanliness

There were no cleaning supplies like a broom or paper towels

Niet echt goede zitplek in het appartement

Exceptional facilities in the room and the building more generally

The door lock did not work at first but staff quickly rectified this.

Great location

A bit small but manageable

Simple clean functional rooms in a chic building with great amenities. Loved the Yoga area and the complimentary bikes to use!! The staff were all amazing!! The place seriously saved our butts because we checked out of a terrible all inclusive in the middle of the night with no place to stay. We booked this place in a taxi on the way to Tulum and the host immediately messaged me on WhatsApp with a welcome message and instructions. Whew!!! Such a great decision to book this place! Also the smell of the greenery at night is heavenly. I can’t say enough. What a lovely stay:)

Honestly nothing. I mean the rooms are a bit more like hotel rooms so you are expecting a large apartment you might be disappointed. But for us it was just fine:)

Loved the separation between the two spaces! The beds were exceptionally comfortable! The price was also very affordable for such a luxurious accommodation!

Although we did not see the owner but they communicated with us fast and nice. It’s very helpful and friendly

There is a huge swimming pool and a nice gym! Everything was new and clean. The kitchen was well equipped. Highly recommended 🙂