Kuun Taak Tulum

Had to wait 30 minutes to check in since there was no one in front desk very limited front desk customer service property was awesome it was just area a little harder to get transportation road is really bad around this area

My family and I loved this place!! Omg I can say with so many places we have stayed at this place by far has beat all the other locations in everything! From the communication to knowing we had kids they out did everything to my family. They gave us so much attention and help in any questions we had. I was also celebrating my anniversary and they gave me an idea to renew our vows with a beautiful ceremony that they can offer and let me tell you they did an amazing job! It was a beautiful ceremony outside with nature and the whole meaning of it was beautiful. We also had our last dinner there and the menu was sky rocket! Geraldo who was the bartender did an amazing job with drinks and food. He’s such an amazing person who cater to my family like if it was his own family. Luisa was a beautiful persona as well who organized everything from our stay to the ceremony and even taking our pictures during a renewal of our vows. Everyone here is amazing you won’t be disappointed at all I promise you will fall in love with this place because I know I did and my family to.

The staff were absolutely fantastic! Even though my Spanish is limited and their English wasn't perfect, we were still able to communicate well using a translator, and they were so helpful throughout my stay. The room was comfortable, and the bed was super cozy. I only wish I had arrived earlier to enjoy the pool! Unfortunately, I missed out on that, but when I found out the on-site restaurant was closed, the staff went above and beyond to help me order from Uber Eats, which was a great solution. Like other reviews have mentioned, the road leading to the resort could use some attention. The potholes were huge, and after a recent storm, they filled with water, making the drive a bit tricky. Given how many other resorts and condos are nearby, I'm surprised they haven't tackled that yet. The only other hiccup was arriving after dark. With no street signs or lights, and the building lights being a bit dim, it was tough to find the place, even with GPS. I missed it on my first try, and with no mobile data to recalibrate, it was a little challenging. But once I found it, everything fell into place, and I was happy to be there!

Totally enjoyed our stay! Recommend this property if you are looking for a relaxing place to vacation. The service we received was great. The villa we stayed was clean, well maintained. All employees were very polite and helpful.The food from the restaurant was also great.

When arriving to Kuun Taak, we got our walk-thru and I really liked what I saw. The property is very beautiful and has a second floor since we booked the family section with two bedrooms, private hot tub and a private pool. The hot tub on the second floor still had leaves in it. This was a huge disappointment since I was looking forward to the hot tub after a long trip..but I digress and I didn't make a big deal at the time. I was told that if I make a request that the hot tub would be prepared. We got there at 8pm due to the rental car agency taking so long to process our rental agreement. We considered going to the restaurant but was told that it was closed but we could go the next day when opened. So we left to go to another restaurant - had a really good time and good food - afterwards returned to find that we were locked out. Since we didn't have the code to open the front gate entrance, we knocked and yelled as loud as we could. No answer...we called...No answer. I couldn't get good reception to call another hotel to book so we just decided to sleep in our car - (thank God we rented a car - which I highly would suggest) so not a good start. So we had a rough night and contacted Expedia for a partial refund since we ended up not enjoying that first night. Expedia said they attempted to contact the manager but said they could not reach them so emailed him instead. Juan Carlos, property manager really tried hard to make it up to us so we did end up enjoying ourselves.