Casa Castillo

El personal increíble, siempre atento y nada invasivo, para atenderte justo en lo necesario, la ubicación es la mejor y por mucho de todo CDMX por el costo

Room and bathroom were clean. Location was great. Receptionist didn't speak English but he helped us as much as he could when we asked for it. He was very kind. There was bottled water every day, what we appreciated.

Room was on the ground floor and pedestrians could peek inside, so we had to always had curtains pulled. And there was noise from the street but it is normal for a big city, so earplugs helped. Also, there is no option with breakfast for this hotel, which would be very helpful.

This hotel is the perfect home base for all of the wonderful attractions in Chapultepec Forest. There are so many restaurants and food stands nearby. We were able to sample many different types of food (at very different price points). The hotel itself is lovely and well-appointed. When you get into the room, they have ear plugs (which we didn't need) and shoe mitts and sponges (which we definitely did need!). They also provide small water bottles each day, with more water and other beverages available for purchase. I'd definitely stay here again; the staff is helpful and gracious.

The only possible negatives here are avoidable with some planning. It IS in a busy area (during the daytime; it quiets down at night) and the walls are thin so that when the cleaners start working, you can hear them. We're early risers but had brought white noisemakers that we could have used if we'd wanted a lie-in. Also, this has two floors above ground and no elevator, so if you cannot climb be sure to request a ground floor room. Location-wise, we had trouble finding a nearby ATM. These are very minor and, again, I'd be glad to rebook this hotel!

La decoración

No había agua en mi habitación. El personal me pidió ir a otra habitación solo para bañarme. Fué horrible Se escucha mucho ruido

Room was nice.

We were in the street level, and there was a lot of noise coming from reception. Noise would come from conversations of other hosts in the lobby, with receptionist. The receptionist would some times play videos that one could hear from the room at late hours. Easiest fix for the hotel would be to install a door in the corridor leading to the rooms. Noise insulation is really bad. There was also noise from cars in the street. Toilet paper was not always refilled and had to ask explicitly.

1. It's proximity to my event place. 2. Availability of microwave but no microwave cover. 3. The TV connected to internet and provides opportunity to watch preferred program 4. Room is relative clean with enough bathroom gadgets.

1. Inability of staff to communicate in English. 2. The working desk and the room are too small 3. Very noisy - people walking up and down all through the night and speaking loud making it difficult to sleep. 4. The entrance is not hotel like but more of individual apartment and guest needs to ring bell and wait 5. Lack of complementary service.

El hotel es muy moderno y tiene una gran ubicación.

No hay entrada "independiente" al hotel.

Todos muy accesibles limpio, aunque hay una avenida no hay mucho ruido , resguardan el equipaje y eso es muy cómodo y es un alojamiento seguro

Todo me gustó

Limpio

En recepcion atiende solamente un guarda de seguridad un tanto “ peculiar “ …