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7.3 / 10 Guest Rating

Kukun Escape Santa Fe

37 Juan Salvador Agraz, Mexico City, mx

Kukun Escape Santa Fe - main view

About the Property

Luxurious Accommodation
Experience a comfortable stay in air-conditioned units with modern amenities and stylish decor, ensuring a relaxing retreat in Mexico City.

Convenient Facilities
Enjoy the convenience of a lift, full-day security, and free WiFi throughout the property, making your stay hassle-free and secure.

Prime Location
Explore nearby attractions such as Chapultepec Forest, Chapultepec Castle, and The Angel of Independence, all within a short distance from the apartment complex.

To book your stay at Collection Suites by Kukun and indulge in luxury and convenience during your Mexico City getaway.

Facilities & Amenities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out

Important Information

Check-in & Out

Check-in
Check-out11:00 AM

Property Notes

This property does not accommodate bachelor(ette) or similar parties. Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Guests under the age of 18 can only check in with a parent or official guardian. A deposit may be required at the property.

Check Room Availability

1 night · 2 adults

No rooms available

We couldn't find any available rooms for these dates and guests. Try adjusting your search criteria.

Guest Reviews

7.3
Very Good101 verified reviews
AI Summary

Guests highly rate the great location and frequently praise the beautiful views.

Categories

Cleanliness5.0
Service7.5
Location8.5
Room Quality7.0
Amenities7.0
Value for Money7.5
Food and Beverage8.5
Overall Experience7.5

Select topics to read reviews

1
1tony21usUS
Verified booking
family with young children
Standard Room
Stayed in Aug 12, 2024

"Good"

7.0
Helpful?
V
Viajes
Verified booking
Standard Room
Stayed in Aug 12, 2024

"Exceptional"

10.0

Ideal para hospedarse!

Helpful?
M
MaximecaCA
Verified booking
young couple
Standard Room
Stayed in Aug 6, 2024

"Worsr experience ever!!!!"

1.0

Nothing

Worst experience ever! No staff on the premises except a security guard which tried to help us. We when got in our room it ess already occupied by someone. If we were bad people we could have robbed their things. After waiting for an hour we got another room which was also occupied. Headquarters doesn't know which room are occupied or not. Then we got another room which was a lot smaller and less nicer than what we paid for originally. At that point it was so frustrating that we decided to not stay at kukun and leave to find something better. We asked for a refund and the next day we received a message from Kukun that they would refund us. It's been more than a week and I haven't received any refund. They said they requested booking.com to refund us but they haven't been refunding us yet and i have no one contacting us. I feel like we have been robbed of our money. Worst experience ever!!!!

Helpful?
C
CrystalttTT
Verified booking
solo traveller
Standard Room
Stayed in Jul 30, 2024

"Very good"

8.0
Helpful?
P
PerezmxMX
Verified booking
young couple
Standard Room
Stayed in Jul 20, 2024

"Exceptional"

10.0
Helpful?
P
PerezmxMX
Verified booking
solo traveller
Standard Room
Stayed in Jul 18, 2024

"Exceptional"

10.0
Helpful?
J
Javier
Verified booking
Standard Room
Stayed in Jul 16, 2024

"Exceptional"

10.0

Bien el hotel , solo falta la comunicación con el propietario

Helpful?
A
AndréscoCO
Verified booking
review category business travellers
Standard Room
Stayed in Jul 5, 2024

"Good view, but TONS of issues"

2.0

The view was great

This is only based on my personal experience, but I had a terrible time with the cleanliness of the hotel room. There was dust everywhere, and every time I hung a shirt in the closet, puffs of dust would come out. The shower also wasn't very clean and the sink had hair. However, the worst issue was with the pipes. Only scalding hot water came out of the shower and sink. I complained about this as soon as I noticed the problem. They kept assuring me someone would be sent to fix it and that the technician was on their way. Unfortunately, for hours, no one ever showed up. I even had security come check the water temperature in my room, and they confirmed it was too hot to take a shower. When I escalated the issue further to management, they completely disregarded the fact that no technician had arrived. Instead, they just sent me a link with instructions on how to turn on the cold water. This was after I had already sent them proof that there was a clear problem with the pipes or water switches. I have tons of pictures and videos on all the issues mentioned above.

Helpful?
M
MarkusplPL
Verified booking
family with young children
Standard Room
Stayed in Jul 4, 2024

"Exceptional"

10.0
Helpful?
I
Isolina
Verified booking
Standard Room
Stayed in Jun 25, 2024

"Exceptional"

10.0

Todo fue increible

Helpful?