Kukun Escape Santa Fe

Ideal para hospedarse!

Nothing

Worst experience ever! No staff on the premises except a security guard which tried to help us. We when got in our room it ess already occupied by someone. If we were bad people we could have robbed their things. After waiting for an hour we got another room which was also occupied. Headquarters doesn't know which room are occupied or not. Then we got another room which was a lot smaller and less nicer than what we paid for originally. At that point it was so frustrating that we decided to not stay at kukun and leave to find something better. We asked for a refund and the next day we received a message from Kukun that they would refund us. It's been more than a week and I haven't received any refund. They said they requested booking.com to refund us but they haven't been refunding us yet and i have no one contacting us. I feel like we have been robbed of our money. Worst experience ever!!!!

Bien el hotel , solo falta la comunicación con el propietario

The view was great

This is only based on my personal experience, but I had a terrible time with the cleanliness of the hotel room. There was dust everywhere, and every time I hung a shirt in the closet, puffs of dust would come out. The shower also wasn't very clean and the sink had hair. However, the worst issue was with the pipes. Only scalding hot water came out of the shower and sink. I complained about this as soon as I noticed the problem. They kept assuring me someone would be sent to fix it and that the technician was on their way. Unfortunately, for hours, no one ever showed up. I even had security come check the water temperature in my room, and they confirmed it was too hot to take a shower. When I escalated the issue further to management, they completely disregarded the fact that no technician had arrived. Instead, they just sent me a link with instructions on how to turn on the cold water. This was after I had already sent them proof that there was a clear problem with the pipes or water switches. I have tons of pictures and videos on all the issues mentioned above.

Todo fue increible