Paramar Viva

Estuvo en general muy bien, solo que no no había Internet y la televisión qué estaba en nuestra habitación estaba dañada la pantalla

Few hours before our arrival I was notified through a message that there was not water in the apartment. They gave me 2 options first two apartments with 1 bedroom each. I was traveling with my husband and 3 minor daughters youngest being 11 months old and oldest 11 years. This was definitely not an option for me. Second was to accommodate us in a different building. This was a vacation to celebrate my sisters birthday day and she had booked in the same building. Now we were going to be miles away and had to change our car reservation to a car each. Since we had reserved an suv. This is not what we were expecting from our vacation. I am very dissatisfied with my experience. Should they have notified me days before the experience would have been much better.

Das Apartment war in hervorragendener Lage im Tulum gelegen. Der Pool ist wunderschön und der kidsroom kam gut an.

Pues tuvimos un pequeño detalle con el internet que nos dijeron que lo estaba en sus manos tuvimos que agarrar wi-fi externo a la habitación y se nos fue una horas el agua también los hicieron falta dos sillas más en el comedor y todo lo demás es excelente limpieza comodidad la alberca del edificio la seguridad sí volveríamos de nuevo gracias y sigan así y mejoren

Good place to stay

Excellent and confortable condominum

Customer service was great

The property was a quiet, calm oasis that brought about amazing experiences for us all. The gym , to the infinity pool, the excellent decor in our room, the small details brought us so much pleasure to see. We all loved our stay at this hotel. I would recommend this place to everyone I know. Beautiful and breathtaking.

Our stay was phenomenal. The location was perfect, about 8 minutes away from town driving. There’s a few small places that are walking distance as well for food and drinks. The service was great, the location was well. Our hosts were very responsive. We did have a small issue with the water being out our first night. We got back in around 2 and the water was out, maintenance agreed to come fix it first thing in the morning but luckily it cut back on by the next morning around 830 by itself. 10/10 overall

Nice unit, but far from the beach and restaurants. If you want to stay here you need to rent a car for sure, it will be cheaper than paying for a taxi during your whole stay. Staff at the complex was very friendly and helpful. But you need to deal with the managing company in charge of renting the apartment. They didn't send anyone to clean the apartment upon request. I just gave up on that despite I was told they will come to change towels and do the cleaning.