Studios in Tulum by Casago

Nothing, I arrived at the “hotel” and they didnt have neither internet nor electricity, I requested to get a refund and they denied it!!

Nothing, I arrived at the “hotel” and they didnt have neither internet nor electricity, I requested to get a refund and they denied it!!

The apartment was very comfortable and perfect for my solo stay. I could definitely imagine staying there for much longer as well. The place has two swimming pools and matches the description and the beautiful photos. The host was very nice, helpful and easygoing. Amazing value for money. There's a couple (overpriced but very nice) shops nearby, city centre is about a 30/40min walk (the walk is however not the most scenic, directly by the road and I would not recommend taking it after dark, especially alone). Otherwise, I would recommend this place and would stay there again but just keeping those points in mind. :)

The host promised to arrange for a bicycle in advance but the bike never got delivered which required a significant change of plans for my short stay. I understand this was an honest mistake but they should have made sure to only offer the service if they had a trusted provider. The location is fine if you're driving or cycling everywhere, a bit of a walk to the city or to the beach. There was a construction going on next door so it got very loud every morning.

The property is very good when you want to be away from the hustle bustle of the city. It’s beautiful and well equipped. The commutation with the host was excellent. We also liked the fact that it had a kitchen which helped us in making some meals if we were lazy to go out

Just two things: The shower is very slow, but this can be easily fixed and the construction noise near the property, which should also go away soon. Other than that, nothing

I liked everything. It's clean and new, quiet and you have everything you need. The pool is sooo nice and the stuff was really helpful whenever i needet help. We will definitely come back! We stayed 2 nights in the beginning of oyr vacation and we even came back to stay 2 more nights because we loved it so much.

Nothing i can come up with so far.

Beautiful property, comfortable and was reasonably equipped kitchen. Pool access was really lovely too.

The staff member we had to complete online checkin and payment via was very unhelpful. It was a difficult process and we found it hard to get all of our checkin details prior to arriving which was difficult as we are travelling on wifi only. After leaving she had also taken some of our deposit claiming we had smashed a bowl which we had not. Unfortunately this experience took away from the beauty of our stay.