Hotel Puerta Roja Rome

What to say? This is a strange set up for a hotel and I was disappointed and frustrated at times. Cosmetically the place is wonderful and charming. But underneath the veneer, there were issues as far as I was concerned, a lack of attention to detail. Slept v badly due to local clubs noise till 4am and traffic noise. The room upstairs has big impractical glass doors. They do not seal. Noise and mosquitos get in and ruined sleep. This needs to be sorted out. I stayed six nights and was surprised there was no cleaning each day. I asked the cleaner (who was the only staff to be seen throughout my stay - management leave it entirely up to her to run the place which is strange and there are aspects of neglect visible. Like the blocked sink. It seems to have been set up with love, but I’m not sure where that love went. I asked when the room might be cleaned and she said I had to pay extra for a clean. Until I left it wasn’t cleaned in any way. I expected better from such a seemingly charming place.

Puerta Roja Rome was absolutely perfect! The location was walkable to serval restaurants, bars & shopping. Andrea (hotel staff) was always extremely helpful. I'll definitely be staying at Puerta Roja again.

Great staff!

Loud music at night time! No earplugs or hairdryer provided :( glass screen door is too thin. there is just one cleaning lady and no front desk. Otherwise, the hotel was nice overall.

Lack of air conditioning

Que lugar tan bello y tranquilo! Cada detalle y la limpieza del lugar no dan ganas de salir ahí. Pero lo mejor fue el servicio. Sergio es maravilloso y Andrea la mejor me hizo sentir como si estuviera en familia, te resuelve cualquier asunto, es tan amable y proactive. La Puerta Roja es el mejor lugar para quedarse en la ciudad, sin dudarlo

Enjoyed our stay here very much. Excellent restaurants within easy walking distance. Great value for the money, kind and helpful staff. The room and other facilities were very chic and in good condition. The only 2 issues were the poor quality of the pillows and the door lock stopped working before departure.

This was a great place to stay. The layout invites social interactions, but still has private nooks. There was a leak in my room after a rain. I message Andrea, and she resolved the issue. In addition, Andrea helped me with the laundry service. It seems like she’s the only person on the premises, which is why you’re more likely to get a response via the Expedia vs calling (FYI, there are different numbers listed on Expedia & Google).

Great

Very clean, the lady Andrea that works there does a great job and is lovely. I stayed a total of about 10 days and fornthe price i would say it was the best from the 4 different hotels i stayed in for that price range. My only suggestion is mosquito screen so that you can have the bathroom windows open for ventilation of the whole room (room 1) anyways. They have a washer and dryer and potable water which is 👌 great and the bed is very comfortable and king size. I would ask for room 1 while staying there. Very quiet room (except for weekend nights but earplugs are provided) apart from Friday ans Saturday it is super quiet.