Dreams Estrella del Mar Mazatlan Golf & Spa Resort - All Inclusive

La propiedad tiene un año y está muy mal mantenida. Elevadores sin funcionar, baños públicos sin limpiar por días, falta de personal, mala calidad de alimentos. Falta de sombrillas en la playa. Mala logística para salida y entradas, cuando se congestionan. Poca amabilidad en el check in. En general, mala experiencia y no acorde al precio pagado.

Need to improve check-in and check-out, toooo slow and painful

muy buena cocina en los resturantes

el servcio en la alberca no fue bien del todo, los meseros por flojera pienso no estaban atentos, inclusive uno se nego a darme servicio

The property was semi isolated, this was exactly what we desired. Security was on point.

Nothing but the best!

It is a very nice and big property. I like the amenities that came with the upgrade to premium. The swimout room was amazing. The property is very new; however, there seem to be some upkeep problems. The ceiling in the hallway was leaking. Missing tiles in the pool. The room did not seem very clean. There were stains on the tables. There was no entertainment at night, which on their app it shows nightly entertainment. It was a little confusing. The room service was phenomenal. The taste was great. The Mediterranean restaurant was very good. The Mexican restaurant was not very good, and the AC was not working properly. Overall, it was a great stay. The bartenders were amazing. My son and I had a greeat time relaxing.

The $200 credit, is misleading. It’s a coupon book for bottles, romantic dinners, spa service etc broken down into $10,$20,$40 towards the services offered. We had a private taxi drop us off and pick us up. Staff lacks communication as security was a delay to get onto the property. Location is close to the airport about 15/20min, but 35/40 min from the Centro. Beach is walkable but there is debris on the shore, and no way you can get in the water the waves are way rough. Pool staff wasn’t welcoming, ordering drinks was a hassle. Housekeeping showed up one day for our stay (Friday-Monday). Food was mediocre, Mazatlan is popular for its seafood and food he ceviche here was a disappointment. Property needs maintenance. We also were invited to a “presentation”, little misguiding, we were told 90 minutes which turned into 3 hours. Gift was a spa service for $200 which wasn’t redeemable because they were fully booked the days of our stay and a 2 night stay somewhere which show an expiration date within one month. We were overall not impressed, and disappointed. This is more for a family not a couple. Would not recommend or come back. Overall we were disappointed.

el desayuno muy bien, la ubicacion no tanto

la atencion del room service, en realidad nunca hubo atencion

Es un hotel muy lindo !!! Pequeño lindo… solo tuve un tema con la sábanas!! El servicio todo bien el mesero del Meraki wow!!!! Mis respetos y los animadores de la alberca increíbles con mi niño si regresó