avid hotels - Brooklyn Dyker Heights by IHG

Close to subway, clean, staff were great!

Nothing it was great!

I checked into this hotel on June 10, 2026, after a grueling 18-hour drive with my mother. Our arrival was met with hostility and irrelevant questions from an employee named Zaf. It was incredibly intimidating, especially considering the hospitality industry. As I was checking in, I noticed a man walking in and out angrily. Zaf claimed he was upset because he had to pay, which was completely irrelevant to me. His unprofessional and rude behavior made the situation even more unpleasant. Fast forward to the 13th, around 10 or 11 am. I was searching online for better rates because the prices they charged Are absurd. I had also experienced terrible management and customer service. Determined to resolve the issue, I went up to the desk. The manager, Naji Kotob (also known as the owner), was not friendly or welcoming. He persistently insisted that the availability I was seeing online was not real and refused to let me change rooms. He even lied about having different-sized rooms. I politely requested to book directly, but he informed me that the rooms were completely booked. the day before, Zaf had been informed that I would be extending my stay by a few days, and that they were fully booked at that point. It was 11:30 am, and I had already walked up to my room, gathered my belongings, and checked out. Despite my efforts, I was left with no choice but to accept the situation. I strongly advise anyone considering staying at this hotel to read the reviews. They consistently report similar issues and scams. I am still waiting for the return of 150 worth of my deposit. It will be a challenging battle, you won’t be keeping my money Naji Kotob. To add insult to injury, I was also given linens that were dirty . I will upload them below.

Clean, quiet, and comfortable. Wonderful friendly staff! Not a huge room but good for NYC. I would stay here again.

Il fatto che era abbastanza nuovo

Troppo costoso non ci vale tutti quei soldi ho pagato una camera molto spartana e rumorosa circa 435 dollari , ci siamo avvicinati verso aeroporto ma abbiamo speso di più che in albergo a due passi da time square , troppo piccola la camera colazione minimal

Location and office manager Was awesome

Nothing I would stay again