Residence Inn by Marriott Anaheim Brea

The facility itself was good, but the service was disappointing.

Very disappointing stay. There was no cleaning at all during most of my stay, and there was no shower gel provided in the room. I asked the staff for room cleaning, and they said it would be done, but nothing happened. The room was cleaned for the first time only on my last day. This level of service is not acceptable.

I was traveling from the east coast with my elderly mother who requires handicapped accessibility. We had originally booked our stay at another hotel. Upon arrival at that hotel, we learned that our accommodations were not as requested…in fact, no room was. It was late and we had no choice but to stay for the night, but I was determined to find a different hotel for the rest of our stay. I booked an available room at the Residence Inn and then immediately called and spoke with Andrea, who saved the day! She was patient with my questions and assured me the hotel could meet our needs. She coordinated with others on staff to make sure a room close to the elevator with an early morning check out would be cleaned and available to us before the regular 4:00 check in (since we had to be out of the other hotel by 11:00.) The rest of our stay was extraordinarily comfortable and easy for my mom. Everyone on staff was friendly and went out of their way to be helpful.

It was great the only complaint I have is that I wanted my room cleaned the next day and I called the front desk and they said they need 24 hour notice. That’s literally at check in so at check in they should have told me that. I like a clean bathroom daily. Other than that it was a nice place to stay, loved the breakfast and the best location.

Clean rooms daily like hotels did before Covid. It’s why I go to a hotel for the services otherwise I could get an Airbnb

Accommodations were quite comfortable and the Kitchenette was a true blessing. It was really a quick trip to visit a relative who had been in a serious accident, still hospitalized so it wasn’t a fun trip by any means.

The coffee maker wasn’t what I expected. 1 cup at a time isn’t acceptable.

I really liked the breakfast, the gym, swimming pool area. Everything was clean and front desk staff are so friendly and so are the housekeeping staff. They all greeted us and made us feel welcomed. When I needed extra toiletries, they were happy to provide.

I think if the mattress on the couch was not so thin and uncomfortable, it would have been a perfect stay. The only thing that would have made it better is if they had a more comfy mattress for the sofa bed.

I love the location. Brea is a great city and this location is down the street from Brea Mall and 5 minutes from downtown Brea. We enjoyed the nightlife in dt Brea and wonderful restaurants and live music

I visit my daughter who moved here 3 years ago. I previously stayed at Embassy Suites. Sadly I could not give them high marks as it didn't feel clean. I wish I would have discovered the Residence Inn sooner. But I'm a loyal customer now.