HeartSong Lodge & Resort

Brilliant Hotel, Loved the stay great for kids, the free trolleys to the park and the Dreamore Hotel and recieved free Quick Passes for Dollywood when you bought the Tickets. Loved it.

Beautiful property, clean, and great customer service.

We had an excellent stay at the Heartsong resort. It was extremely clean, had lots of activities for the kids, and worked out perfectly for us to go to Dollywood. The only reason I am giving 4 stars is because we went in May when the pool was obviously not warm so we were thrilled that there was an indoor pool. However the indoor pool was actually cooler than the one outside so we spoke to the “pool manager” inside who gave us a hard time about it being so cold and wouldn’t let us take our 3 year old to the hot tub because there was no lifeguard on duty and there was a sign that said no one under 16. With having a small child and paying a premium price (almost $400 a night) we expected to have an indoor pool that wasn’t freezing or to have been able to use the hot tub instead. We were basically told by the young pool manager (maybe 20 years old) that we had to just deal with it and let our bodies adjust to the temperature. Other than this issue, we really had a great stay and would stay again just for the convenience of being so close to Dollywood. It is very nice to have the trolly take you over and to get the timesaver passes along with it that comes complimentary with your hotel stay.

Everything was wonderful

The property was beautiful. Wonderful pool and outdoor area, spacious lodge lounge, beautiful decor, helpful staff

Wonderful place, staff is welcoming. It was very clean and cozy. Had many activities to keep us busy

Disney quality with out getting beat over the head for prices

The front desk staff treated us like family. Everything in the room was immaculate. We will definitely be coming back.

Amazing hotel. Would definitely stay at again

fantastic place to stay and feel at home