Thompson Houston, by Hyatt

Fantastic hotel, great location, great staff, really good pool, good restaurant!!

Had an awful experience at the Thompson Hotel in Houston. From the moment I checked in to the moment I left, the staff—valet, front desk, everyone—were rude and unwelcoming. If you’re looking for a true luxury experience, this isn’t it. Save yourself the disappointment and book The Post Oak Hotel instead. That’s real five-star service.

Greatvproperty

It’s new and clean, but pretty much a faux luxury hotel if you’ve experienced luxury hospitality. Located in a generic tower surrounded by parking lots. Awkward entrance sequence caused by elevators that do not connect directly from ground floor level to room level. Finishes in rooms are cheap. Elevator was audible from room. And to top it all off—and this is the biggest red flag that a property is not luxury—the guy at the reception desk asked if I was here for business or pleasure and after I said pleasure he asked only for one night? Well, actually we just change hotels every night to experience different hotels. But he kept prying for information. Not a good first impression.

Great modern hotel , clean and cousy

Do not spend your time at this “luxurious refuge/luxury oasis” as there are MUCH better options. Please give your time and money to the Houstonian, Four Seasons, or St. Regis. Pretty interiors don’t equate to paying more to stay at the listed hotels if you can’t provide service. From beginning to end The Thompson missed the mark. 2 parking options overnight - $55 for self right across from the hotel 5 ft away or $60 for valet (which meant parking my car right next to self park). Upon arrival at 2pm we went to the restaurant on-site for lunch. We left at 4:10pm. Between the 2 hours we ordered 2 salads with chicken and salmon. Took almost an hour for our first round of salads to come out - they completely messed up the order and it had to be sent back. They brought the same salads when we ordered different ones a second time. Forgot salmon and then brought it out completely raw. Left avocado off a salad that comes with avocado. Forgot fries. Entire thing was a mess. We utilized the on site car service to go to dinner. After drop off the driver tells us they don’t do pickup. Never mentioned their prior. It was no problem as I can operate ride share services - for someone older who couldn’t, they would have been stranded. Next morning AM yoga from 7:30-8:30 on the roof. Great experience, until 8:05 when they turned on the super loud techno music for the pool. You couldn’t even hear the instructor and this obviously took away the zen.

The hotel room, pool, and ambiance as a whole were nice. When booking the room, I was misled. Various sites have the king room with a private stand-alone tub. The bathroom is nice and spacious but with a stand-up shower only. The Thompson website is misleading as well. The only restaurant located within the hotel is Sol 7. The website says Sol 7 is upscale and business casual attire, not the case. I felt very overdressed. Entry and exit to the pool is in the middle of the Sol 7 restaurant. Sol 7 food was ok, staff and service were excellent. Toca Madera is a great restaurant but is located across from the hotel valet. So pay attention to the weather. Last but not least, my bill....lol.. I was charged a miscellaneous sale tax $4.95, Destination fee $35, Destination fee state tax $2.10, Destination fee city tax $2.45, Destination fee county tax $1.40..