Not bad, just make sure you get the right room. I've stayed at this location twice now, in three different rooms, and I just booked a third. The short version is it's been a mixed bag of good and bad. This hotel is expensive for what it is with pretty much every other hotel in the area being cheaper, but it is pretty nice, new, quiet, and in a safe quiet area. For a new hotel, the rooms are already pretty banged up though, with chips in some walls, dirty shower corners, and sticky floors in two of the rooms I've stayed in.
My first stay was with my partner visiting family. We got the king one bedroom suite (the one with a separate bedroom), check-in was easy, I did everything online including mentioning my preference to have a room far away from the elevator, away from the lobby, and as high up as possible. The site lets you choose these preferences so I thought they'd mean something, but when we arrived they gave us a room right next to the elevator on the first floor by the lobby lol. I was too tired to care, so when we got into the room exhausted from flying, we immediately got into bed, but there was some kind of sump pump or giant a/c unit that shared a wall with the room or something because every 3-5 minutes the room would literally shake and vibrate with a low humming sound that drove us crazy after half an hour. This is not hyperbole. The drink glasses were vibrating on the shelves. There was no way any human being could sleep in that room. The woman at the front desk wasn't rude when we approached, we weren't rude or entitled either, we were just exhausted. When we told her what happened, she offered to get us into a new room. She asked if we wanted another one bedroom king and we agreed, then she handed us a new card and said "it'll be next door to your old room". Bruh. Half the building must be able to hear this thing with how loud it is. When we looked at her like "that's not gonna fix it" she didn't get why that might still be a problem and said "all the one bedrooms are on the first floor though".
So yeah, if you wanna be able to sleep, I highly recommend skipping the one-bedroom rooms. When we asked if we could have a different room, the woman blinked again and said "yeah but it'd be a downgrade though". DO YOU THINK WE CARE? LOL We told her we'd rather be able to sleep than care about the size of the room, she blinked at us again, confused, but complied. Eventually she got us setup in a smaller room, but up high, far from an elevator like we originally asked. Half of the ceiling tiles were just open with underpinnings and wires showing in the hallway as we made it to our room, but the room itself was fine. It just had a sticky floor which isn't a huge deal to just wear shoes or socks, but for $200-$220 a night that's kind of a rip-off.
The rooms themselves are fine, not beautiful but fine, they'd be much better if they were clean. We tried to use the drinking glasses in the kitchen once but they smelled awful and there was no soap or anything to clean it, so we opted to skip the kitchen stuff. The breakfast the first day was AMAZING by the way, scrambled eggs, bacon, potatoes, waffles, juice, cereal, great stuff, especially for me because I have a dairy allergy, I was SO HAPPY. The 2nd-5th day the breakfasts really went downhill for me, there was absolutely nothing that didn't have cheese or milk in it & I couldn't have any of the breakfast for the rest of our stay. It looked pretty good, it just sucks to watch your partner be able to eat breakfast while you munch on fruit that's been sitting out. After our weird stay, I found a full charge for my entire stay for the King room and a full charge for my entire stay for the smaller room. When I emailed them to fix it, they did so relatively quickly. It was just...a really weird experience.
We stayed a second time a month or two later because rates were slightly better & we needed to be in that part of town, so we risked it thinking maybe our last experience was a fluke. We decided to get ahead of some of the issues by booking the smaller room and asking for a better location in person at the desk, and we got it no problem. We had no issues, no noise, just a somewhat beat up room with sticky floors. Same breakfast issues.
If this third time sucks we'll just stop going & find a different hotel even if we have to drive father.
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