Home2 Suites By Hilton Albuquerque Airport

Room was big with small kitchen area and a living area with separation screen. Coffee was excellent in the lobby area. Breakfast was reasonable. Airport rental car return was easily accessible.

AC takes about 3 mins to start working to the meet the changed setting. Room was not ready at the check-in time. The front desk was unwilling to look into the delay but eventually she switched to a different room.

Breakfast was good. Location is good.

Need to work on their food serving containers, very cumbersome to get food out!

The property was clean

I didn’t receive the room I originally book. I came to check in at 3pm and was told I needed to wait a little longer to check in instead of telling me than my room wasn’t available. The lady at the front desk that wore glasses was no help and didn’t really care to help. I had to call the front desk phone to get her to come to the front desk after standing there for 15 mins. to check in. Also they should cover up customer information if the morning front desk lady going to leave the desk unoccupied I could literally see customer names and who needed a credit card on file. But the lady in the evening was very helpful when I came back to check in and offered a discount because I didn’t receive the room I originally book. But when it came to checkout the same morning front desk lady was there and my wife notice I didn’t receive the discount so she ask about it and her reply was she didn’t know anything about it. So my wife asked her you knew that we didn’t receive and she replied yes she see we didn’t so instead of calling her manager and asking about it. But overall it was a great hotel and clean and good breakfast. Besides the one morning front desk lady with glasses the rest of the staff was great.

Staff was nice, hotel was clean

The room was noticeably smaller than the photos suggested. Parking was an issue—there was an extra charge, yet very limited spaces, most of them cramped and hard to maneuver in. Even the little details were disappointing, like the cheap, uncomfortable toilet paper. The pool was also cold and definitely not heated as advertised. Overall, the experience didn’t match the expectations set online.