Holiday Inn Express and Suites Destin Miramar Beach by IHG

The inside was nice but room had limited lighting. Not enough towels and rags. Had to ask 3 times for clean rags and towels. Poor water pressure

breakfast was poor , everything else very good

Below IHG standards. Extremely limited breakfast options, limited housekeeping, limited staffing. Room was clean, but A/C condensation leaked on the floor constant, TV did not work properly (we were in and out too much that we didn't worry about it, just left TV off and put towel under A/C). Pool area was unkept, weeds growing, broken furniture, no towels. Pool itself was clean and water was great. When asking for towels for the pool, we were told to go to housekeeping ourselves to find some. Staff was friendly and nice, just few and far in between, possibly new and learning? Just not the experience I'm used to when staying in an IHG property.

Checked in to hotel and went up to change so kids could go to the pool. Immediately it felt as if they had the heat blowing through the vents in the hallways, and the lights were very dim. Went back down to the pool and got in and the pool was DIGUSTING. Got back out and went back to the room to shower and miraculously the key stopped working (wasn’t even 20 mins from when we initially went into the room). Went back to the front desk and was told someone would come up to look. Stood at my room for about 10 mins waiting for someone, sweating in the hot hallway with my kids, to the point where we decided to go wait in the air conditioned lobby. Eventually went back to the desk to ask when someone was going up to check on my door and she stated she “thought I was waiting for something else” and printed me another key. Went back up and got to my room to shower in which the bathroom was also dirty. The shower wasn’t fully cleaned and had dirt and looked like mildew around the trims of the shower, so me and my kids did a quick shower with our shoes on. Meanwhile my mom called to speak to a manager in which she informed her the pool was out of service and had been for a while, though there was no signs posted nor were we informed. In fact there were other people swimming in the pool when we got there. She was told the manager was busy but would call me to speak with me directly. Packed our things back up and checked out immediately. DO NOT RECOMMEND

Hotel was in a great location as far as eating establishments. Stay in room was good and the room was clean for the most part. Only main complaint I had was that the complimentary breakfast was awful. They really had nothing.If you are a fan of bagels, when they had them , was the only thing they had along with mini muffins and only juice and coffee. The hotel itself was an old Hampton Inn at one point. I would recommend this hotel forrr short stays. All in all it was a good experience with them.

We appreciate the staff working with us but they do not take any cash at all which was a hassle but we worked together and figured it out loved our trip and had an amazing time

Good

The room decor was very nice! We had a very nice stay!

Todo sucio no hay nada de desayuno afrecen solo pan y leche y el cafe las encargadas ni atencion la alverca sucia y la verdad es muy caro para el mal servicio

Todo sucio no hay nada de desayuno afrecen solo pan y leche y el cafe las encargadas ni atencion la alverca sucia y la verdad es muy caro para el mal servicio