citizenM Austin Downtown

The Hotel was modern, and in a great place, and the staff was very accommodating

The room could’ve been a little cleaner the chair upholstery needed to be cleaned and there was a lot of dust in the room

WOW! From check in to check out, this hotel was amazing. All staff were incredibly friendly and helpful. Location was a little further away from the main buzz of the city yet still walkable distance. Yes, the rooms are small - yet for a solo traveller , everything I needed. Would certainly be a little cramped if you were sharing. Breakfast buffet was exceptional with a wide selection of healthy options.

Nothing

We had paid for this hotel in advance. Upon arrival, after a long journey, we were asked to pay again by an arrogant member of staff. We showed them the proof of payment, but that wasn’t enough. We had to call Booking.com ourselves (!) and sort it out. After a 45-minute call and sky-high call charges, they told us that nobody at the hotel was answering the phone. We were left to our own devices and nobody checked up on the hotel. They only asked if we were going to pay. We’ve now paid twice, as we’d had enough of the stress and were exhausted from the journey.

Location

Very noisy traffic outside my window

The check-in was made very easy with help from Robin who also gave me local information that helped me with my overall visit.

Cute decor & good location

Worst pillows and mattress. Rooms are horrible for couples. Doesn’t work. Too small. Check yourself in and use an iPad for everything in your room that half works.

I loved the pool and the room! Excellent location for walking to bars and restaurants!

I left my personal pillow in the room and can not get ahold of anyone to see if they still have it.

Location and friendly staff

Rooms are tiny