Embassy Suites By Hilton Asheville Downtown

Brand new. Lovely property.

Excellent location, great food, extremely clean. 99% of the staff were friendly and very helpful.

One of the bartenders (I believe the manager) was rude and demeaning. During the social on Thursday my girlfriend and I ordered two beers and I really didn't like the beer so I asked for an old fashioned and the manager bartender was rude andhe said I no I can't serve an Old fashioned because you have a beer. With No further explanation and just walked off and wouldn't explain why. I asked another bartender who nicely explained why. On Friday night I asked for a double Old fashioned and the same manager bartender Said he couldn't put two old fashions in a glass and was rude about it. He acted his ass if it was was below him to explain why. So I asked another nice bartender why.he stated that old had two shots and NC law states only Three shots can be served at one time. I had no idea how many shots were in an old fashioned. The nice bartender said he would ask his manager. The manager came over with a smug attitude, I told him I had no idea how many shots were in an old fashioned. He turned around and shook his head. That type of attitude is unacceptable for the prices i pay at that bar. Then the bartender manager want to want one of the hotel staff and pointed us out. Totally uncalled for. This was my girlfriend's and i's first drink that night. Because of this demeaning treatment by your staff I won't be back.

Excellent hotel in a great location... The cleanliness was about a 8.5 out of 10 as some of the common areas needed a good coat of paint and refresh... The ONLY negative I can report is the price. I don't think this is a $400 per night hotel, that was a little much.

The cost was the only negative... While a very nice hotel and a great location, it should be a little more reasonably priced. This hotel would be better suited as a $250 per night facility.

The location was convenient, the facilities were well kept, and most of the staff were professional and courteous. The valet team and breakfast staff stood out—they were friendly, respectful, and genuinely made the experience better. Breakfast itself was good quality with a solid variety of options.

There were a few issues that impacted the stay. Breakfast, while good, was very disorganized—the layout caused congestion, especially with the omelette station placed in the middle, creating long lines and making it difficult to move around. More concerning was the handling of room maintenance. Despite informing staff that we were staying, our room carpets were cleaned while occupied, leaving them damp without proper notice or consent. This created discomfort and concern about staying in the room afterward. Additionally, housekeeping was inconsistent—we had to repeatedly request basic service such as cleaning, restocking items, and making the bed. Early morning cleaning noise also disrupted rest, which defeats the purpose of staying in a hotel.

Staff were great, great location and overall stay was fabulous.

Only gripe we had - dirty plate and glass outside room for a day and a half. Not a good look for cleanliness.