Hampton Inn Concord

good front desk help, room was clean and quiet (we were on the back side).

Location was not the greatest. Not a great area. My kids would have loved a jacuzzi or at least a pool, but location and lot size obviously made that impossible.

Breakfast was good.

I left some items behind in my room and when I contacted the front desk about it they said no items were found. They said they would check with management and the cleaning staff and get back to me. They never did. I was given the runaround and still was told my items weren't there. I informed them that they have a thief working there and that my items were stolen. They essentially called me a liar and wouldn't return my emails. I asked to file a formal complaint and they never followed through. Very poor customer service and shady staff members. As a Hilton rewards member, I am very disappointed.

They are very friendly. The facilities are very clean. The room smells clean and is very clean. The breakfast is good.

Very clean facility, great breakfast. Area was a bit noisy (traffic) great room but pillows weren't to my liking (personal preference). Very friendly staff. Would definitely stay there again but would bring my own pillow lol

Just the bed pillows.

Breakfast was very well done

Nothing