avid hotels Billings West by IHG

Barely saw the place

When I got to the room, it was insanely small, for starters. There was virtually no room to move about at all. Then I found a spot on the wall where you "insert room key to activate power". I did this and removed the key, the same way you would the door. 25 seconds later, all the lights turned off. I did this two more times before calling the front desk. They said that shouldn't happen, then moved me to the room right next to it. I had the same issue there, but what sealed the deal was finding a large bug crawling across the bed. I went back to the front desk and asked that my stay be canceled entirely. The man at the front desk was very kind and helpful and was the only positive experience I had. It was disappointing because I typically only stay in IHG hotels and this was my first negative experience.

It was clean

Breakfast was very nice.. I need protein in the am and they had scrambled eggs and breakfast meat. For my carb loving husband they also had muffins, bread for toast, etc.

The coffee is not as good as the rest of the place. I would have appreciated a coffee maker in the room with high quality dark roast coffee. We did go dowstairs for their coffee but it wasn't as strong as we like it.

Easy location off highway west of Billings. Good breakfast. Clean and new. Good wifi.

Rooms are smaller than many hotel rooms.

Comfortable beds and pillows.