Extended Stay America Premier Suites - Reno - Sparks

I would NEVER stay here again! The loud noise from each of the pieces of equipment in the rooms was absolutely untenable and completely unbearable. The shower had virtually ZERO water pressure. The phone did not work in the room so I was unable to reach the front desk to share my concerns. I would like to have my room rate refunded but they said only Expedia could do so and suggested I speak with you. Help, please!

Clean room.

Clean, convenient, fairly priced

Noise from floor above- but the property can’t really control that

The room had beds. No coffee maker, no cups, absolutely nothing else. The blinds wouldnt close down. The drapes wouldnt go down and the front desk said there was a "button or switch" to push but she wasnt sure where it was or "if" they actually had one because she was a new employee. I would never stay at this estsblishment again. They advertise like they have great amenities but then there is nothing but a bed in a room. Not so much as a cup to get a drink of water.

Staff was very accommodating.

We were traveling across country and stopped here for a couple days. Our room was nice, clean and bed comfortable. They had laundry facilities that I used and were good. The thing we did not like was the breakfast area, 1 high top table with 4 chairs only. And 1 short long table with no chairs. She said we could sit outside put it was cold out. No hot breakfast just cold items. No lobby furniture to set in either .

I had made reservations for a standard 2 queen bed room. When I checked in I was told that I would get a standard studio room with one queen bed because they had overbooked and they didn't have anymore rooms. When I asked to speak to a manager I was told there was no manager available Since I booked through Expedia I had to go to them for rate adjustment. Will not recommend this place

Breakfast was minimal but everything else good