AC Hotel by Marriott Jacksonville St Johns Town Center

My family and I just spent one night at this hotel while passing through Jacksonville. Overall our stay was amazing from start to end! When we checked in, we got a very friendly welcome from Erica at the front desk. She was amazing!! She gave us two extremely nice rooms. We had a king room on the 4th floor, and a 2 queen room on the 3rd floor. (Rooms 442 and 320) The entire hotel is immaculate. There were absolutely no hidden smells or odors in any part of the property. Everything was so well maintained and clean. The bed was definitely on the firmer side, but I slept pretty good overall! The location is amazing! I love the fact that you’re in the heart of the St. John’s Town Center, which honestly has just about everything. Overall, I would totally stay here again! My family and I were very impressed!!

The hotel is located in a high end shopping plaza. We arrived late and were greeted warmly by front desk employee. We were placed on 3rd floor and when entering room it had lovely feeling with lights lit under seating area. Beds cozy and room was clean!!! ****The only complaint would be that you can hear people above you walking around since no carpet. We lucked out since we never heard them till morning...it would be bad if kids running around. Also air conditioner sounded a little loud to me.**** When checking out I asked about construction that I had read about. It was only a repair that took about a week which has been resolved so no noise. I would recommend.

My daughter and I were there preparing for her surgery at Mayo Clinic. The staff at the hotel were great and flexible about our needs with our appointments.

Wonderfull hotel

Place was really clean and up to date with modern design. Best part was the abundance of electric vehicle chargers and the convenience to shopping and dining. Worst part was our room not being ready on time. But over all i would stay here again anytime I’m in the city.

The exterior and interior can, at first, lead you to believe it's luxury. Here are reasons it absolutely is NOT and you should spend your valuable time and money elsewhere: 1. The check-in attendant was personable and kind. I was thrilled she was our first encounter! That employee, however, was the only knowledgeable, kind, and attentive employee we would encounter on our three-day stay. The other front desk encounters were walking by employees on their cell phones not paying any attention or greeting guests as they were walking by. Every morning, it became an ongoing joke that we'd walk by the front desk and he/she would have no clue. 2.Statistically, at least half of your towels provided will have pubic hair, brown stain, or worse. I say worse because where you would hang your towel to dry in the designated spot, the towel length will reach the toilet paper holder. We asked for more towels the first night. We received towels quickly, but most went to a dirty pile as the top hand towel had a large yellow stain. 3. I called the very first night because I noticed in between the leather bench seats and the wall were a ton of crumbs and lord knows what else. I asked if I could vacuum or have some help. The operator told me that housekeeping was already gone, but that they would make a note to do a refresh the very next day ahead of the scheduled refresh. No other options, just hopeful that whoever would be cleaning would catch these two areas. Left that next morning by 6am

Whole experience was great. From check-in to check-out. Friendly front desk. Clean, immaculate room. Great location. Will be back.

It was wonderful

First time staying at an AC location, but definitely not the last. By far one of the best stays I have had in a long time.