University Serenity Suites 14th

The property requires a door code to get into the room that they are supposed to send to you as soon as you are able to check in. They sent me the room location but forgot to put the code in the email so I tried calling 3 times to no success just to get a text asking what I needed. I responded and they spent 20 minutes looking up my code and they sent me the wrong code. So the door locked out on me and I had to request to get a new code and wait another 10 minutes for a response. I finally get in after 3 different codes were given and the room looked nothing like the photos in the link, there were hairs all over the room, the towels were wet, there were yellow stains around the toilet, brown spots under the toilet seat, the floors were filthy, and to top it all off a half drank gallon of milk in the fridge. I got back ahold of the property and expressed my desire for a refund and they said that I had to go through Expedia. So I went through Expedia to get a refund and the property ignored all there calls so they were unable to refund my stay but I wasn’t staying in that room. If you’re looking for a place to stay in Tampa, DONT STAY HERE.

Customer service was great and we received a full refund from our stay. Door wouldn’t unlock at 10pm at night upon arrival. Maintenance showed up 20 minutes later while we sat in our car waiting after traveling all day. Door still wouldn’t unlock and swapped rooms. Next morning we had no hot water and no one could get to us until “later in the day”. Continued to be told that the owner was being contacted but they never answered. Couldn’t even shower when we had scheduled plans and had to leave the property.

The unit was dirty. And not cleaned after previous stay. There was no water in the unit the entire day. At 5am Some one came and tried to open my unit door. Over all stay was horrible and I would not book again nor recommend it to anyone.

the place was amazing, it was all new, clean and well lit. gave us toothbrushes and toothpaste, which i haven’t seen any hotels do that small convenient gesture. i will definitely recommend staying here, area wasn’t that great but wasn’t bad either, but i will definitely be back soon again. just really loved the place and owner was quick to respond if i needed any help which i did at first. if you are in this area, don’t stay at a hotel just stay here wayyy better

Very nice.

Very nice inside. Would stay again.

Amazing! very attentive and responsive. The place was beautiful and clean! Will definitely be booking again!!