SureStay by Best Western Camp Verde

Staff was amazing and caring and kind, the hotel was beautiful, clean, and very well kept !

The room was very clean. The sheets were very white. Everything was perfect. I do recommend.

Room was clean and well kept.

The hotel policies are somewhat ridiculous and the price you pay for this hotel is well beyond the quality. I have stayed at Motel 6’s with the same quality for better prices.

Garbage management. Not willing to help and have strong lack of customer service. We had to cancel last minute due to an unforeseen issue. Hotels.com stated it’s all up to the hotel for any refunds, hotel stated you have to go through hotels.com. A lot of back and forth. Additionally, both the hotel and hotels.com cited strict cancellation policies, which to their credit is plainly listed. Please understand that all hotels have discretion to cancel a reservation or not. Even if it goes against the stated policies. I had two nights booked and originally they stated the full two nights for both rooms will be charged the full price. After multiple conversations between me and them, me and hotels.com, and them and hotels.com the management informed me that they could cancel/change the reservation for at least the second night. Charged only for the first night. For over an hour on the phone, they both stated that there is nothing that can be done. No mention of changing the reservation to avoid the full charge. They had plenty of opportunity to mention this up front. Just like most hotels, there are policies in place to avoid empty rooms when they could be fully booked. But based on the conversations, they were willing to hide any possible options to ensure the full amount is charged. The Copper Hotel is not a place to stay. They are willing to lie to you.

Working on upgrading property but not quite there.

Pool wasn’t working

Location fit our need perfectly . Great staff

My stay at The Copper Hotel, SureStay Collection by Best Western in Camp Verde, AZ, was nothing short of a nightmare. This property has issues that make it not just uncomfortable but downright unsafe, Accessing the second floor requires climbing steep steps—14 from one side of the building and 21 from another—without any flat resting areas. While I’m not certain about Arizona’s building codes, this design seems to violate regulations in many U.S. states and poses a significant hazard. The hotel’s condition is unacceptable. The office furniture and the interior—including the rooms—was outdated and unclean. Worst of all, the building allows unauthorized access through a second entryway. Noise was constant throughout the night, coming from neighboring rooms, the refrigerator, and plumbing. Around 3:00 AM, I was awakened by someone persistently knocking on a nearby door—at least eight times. When I opened my door to investigate, I noticed a young girl wandering the hallway. Disturbances continued with loud partying from other rooms. The staff added to the unpleasant experience. The morning front desk attendant was dishonest, shortchanging me by $3 during a transaction. Adding insult to injury, I checked into another hotel the following day, which was cleaner, more modern, and charged nearly half the price of The Copper Hotel. Overall, I urge federal and state agencies to inspect this property and consider enforcing a demolition order.

The clerk who checked us in was very personable and pleasant. Had suggestion for eating out, and offered to help us with luggage.