Hotel Du Couvent, A Luxury Collection Hotel, Nice, France

Great concept of a hotel and good attempt at 5 stars but fails at customer service. It is located at the top of a hill in old nice where no cars can come. On arrival a buggy was able to transfer me from the street up to the hotel which is about half a mile away. My flight was at 5 am and I called the night before confirming that a buggy would transfer me to the same location to catch my uber. When leaving the hotel, my luggage was brought to the front and I was told goodbye. When asked about the buggy, the night manager states I was told that a buggy was not available. When I told the night manager that the previous staff confirmed they would transfer me, he told me I was wrong. I promptly walked a half a mile alone as a women with 3 luggage's in the early morning streets of. i've, an unsafe venture. As a five star hotel, they cannot manage the safety of guest and I would not recommmend it. I hope in the future they put guests first and there safety. I felt scared for my life alone walking the streets trying to find my uber. Sadly the amount I paid for the hotel does not transfer to the service I was given. The night manager knew how upset I was and did not apologize and no manager has reached out. Additionally, i was woken up almost4 times my first morning asking for house cleaning which i requested each time to come back in the afternoon yet the message was not relayed and finally the manager approached me asking when they can come clean.

Que de bonnes ondes...

Amazing really amazing !

Comfortable convinient Hotel

Excellent hotel, offering a different kind of hospitality, beyond what you'd normally find in a luxury accomodation. Everything seems to be thought through and the attention to detail is top notch. Really an impressive experience.

The hotel is beautiful and a real oasis away from the busy and crowded central Nice. However, we found reception staff unprofessional and arrogant. We were left alone for 30mins when we first arrived, told to sit down and wait while staff sat on their laptops ignoring us, while the reception was not busy. It wasn't a great start. We found the hotel very overpriced - 48euros for breakfast or homemade breads and omelette, while although delicious, charging so much, just leaves a bad taste in your mouth. For us, to feel well looked after, welcomed and fair prices would make the difference to return or not, or to recommend the hotel to others.

5성급 답게 호텔도 정말 아름답고 자체 브랜드 어메니티들이 훌륭합니다. 체크인 할때 체크아웃 할때 모두 종이보틀에 든 물을 주어서 기분이 좋았고 나갈때 택시타는 곳까지 카트로 태워다주고 짐도 다 실어주어서 남편 없이 이동할 수 있었어요. 수영장도 물이 따뜻해서 니스 시내를 내려다보며 10월말에도 수영이 가능했습니다. 스태프들 10명쯤 마주쳤는데 모두 친절하고 적극적이었습니다! 감사합니다. 호텔이 올드타운에 있어서 주변도 정말 예쁘고 호텔은 고요합니다. 꼭 또 오고 싶어요!

This is an interesting new hotel where I think the "kinks" are being worked out. There are few to no general access areas to sit and relax (lobby, grounds) and the bar and restaurant area is small and access was crowded due to many non guests coming in to access the facility. The location of the hotel is at a premium, and overall the hotel is a very nice place to stay, although I wonder if non guests should be allowed in at all.

A truly exceptional hotel. It differs significantly from other five-star hotels. We only found the service at breakfast not optimal. Otherwise everything was great and an absolute recommendation.

Beautifully finished, styled and even curated hotel with classy attention to small details without an hint of pretentiousness. Food and cocktails in various restaurants beautifully prepared and presented with loving care for detail down to the cutlery and table presentation and served by friendly and well informed staff. Spa and treatments also at a high level with lovely calming and well thought out aestetics. Roman baths a nice alternative take to standard hotel spas . Movement studio also provides original classes and together with the the open to public spaces such as the bistrot or courtyard bar creates relaxed but classy vibes thoughout the hotel space..especially important for longer stays. I'll be back...if only to sample a different beautifully styled room. Definately earns the price .