CozySuites at Town Lake

Loved I will continue to book with you guys

Everything was great except the couch. The couch was very uncomfortable. However we loved everything else, especially the location.

The stay was great. Had all the amenities we needed. Very close to lots of restaurants.

This was my second time staying here. I got in at 11pm and forget about parking. There is literally a handful of spots open and residents all take them. The public parking is closed by 10. They were no help when I called, was on hold for 20 mins. There are no other options close and there are lots of homeless in the park next store. Once I finally found parking and lugged all my things inside it was an absolute maze to find the unit. AC was broken, was told earlier in the day it was but would be fixed. Has a fun night of sweating. Bed is so uncomfortable and hard.

Where to begin? I called because I knew we were coming in late. In the introductory email, it was mentioned that if there was no parking in the lot, there was an additional lot next door BUT it was locked from 10 pm to 5 am. I called and was told, no problem, just park "on the street". Well, there was no "street" parking to be seen. OK, so we got into the building and found the room. It' nearly midnight at this point and we are beat. Ok, I have the code for the door from the email. I put it in and nothing. Try it again, door won't unlock, keep trying tit different ways and door won't open. So, we call the support number... 3 times for over 30 minutes and nobody answers. What would you do? Mercifully, we found a place to stay for the night. Over 12 hours after this, I get an email to try a different door code. This is WELL after I had sent emails to this business. In short, I want a refund. I am told it is going to "management". Beware.

Perfect for pur needs. Teenagers really enjoyed the nice pool area and the gym.