CozySuites at First Avenue

The checking in process is unduly complicated and fraught with glitches.

Checking in process is very difficult.

It took more than two hours from the time I arrived at the residence to the time that I was able to actually enter my room. This is unacceptable. Communication about getting a key that worked required fifteen (15!!!) phone calls with a call center in Asia. Two hours and fifteen calls just isn't good enough.

Excellent property

This property is exceptional! We came to town for my grandmother’s funeral and I really wanted a place to stay where I could separate myself and not fall apart in front of my children. We had a 2 bedroom and it gave us plenty of space. The full kitchen allowed us to order groceries and feed our children some of their favorite comfort foods during the winter storm. I had a small hiccup during check in but the customer service representative quickly fixed the issue. Every time reached out to a representative of this property I was always met with a quick response and kindness. The accommodations were immaculate. I was hesitant to book this property but in the future I will not be. 10/10 highly recommend!

The building is nice. However, I could not get the thermostat in my unit above 68 degrees and my towel and bed sheet had a stain on it.

When I was searching for places to stay on hotels.com, I filtered it to only show me places that would not charge ahead of time and where I could pay on arrival. This place showed up in my list, it said I would be charged $0 to book, and yet I was still charged the full amount upon reservation. This was weeks before my actual check in date. Then I was immediately hit with a bunch of emails asking me to fill out paperwork and the emails kept coming! So I opened it up and then I started to read all of the ridiculous rules including a rule that you can’t have any guests. No hotel would have such a crazy rule. I tried to cancel but it said the last day to have received a refund was the day before … this was a month before my reservation and I would get no refund! So I had no choice but to keep the booking. Then they wanted me to do an entire ID verification. Something I’ve never had to do for any other booking and I travel frequently. I didn’t have time for all that so I kept getting reminder messages. I found it quite annoying. I did the ID bit about 3 days before my arrival. When it came to my arrival day, I got there and the key code wasn’t working. I called and they didn’t answer when I called. I ended up texting and got a reply that way and got a new code. Then the elevator was broken. Apparently the elevator is frequently broken in that building. Then the WiFi password they gave me was incorrect. It had a typo in it and they had to text me the right one.

SO nice! Clean and updated….excellent parking!

Very clean, very attentive customer service, overall a great experience.

Clean, good communication, convenient location and parking! Would book again!