Four Bedrooms w Pool Townhome 4841

Everything was smooth sailing from the booking to check-out. I loved how prompt they were in responding when I had questions after our arrival. They even notified me to let me know that our home was ready & we could check-in well before time. We didn't have any issues & absolutely enjoyed our stay here. We will be booking here again!!

The area was close to everything.

On the surface it's looks clean but when you look closely is very dirty. The baseboards are dirty, the corners of the rooms are dirty. The fridge water filter was overdue for over 80 days. The management are also lairs I send them a picture of a damaged towel and they turned around and charged me for the said towel and sheets.

To the surface everything was clean and pretty. But everyday something was discovered broken or majorly wrong. Very hard to communicate with WVH. They did minimal to fix or wouldn’t respond to you. Pool heater quit twice and they only fixed first time. Parts of dishwasher were broken and made it hard to use. Dryer wouldn’t work when went to use. Took couple days to fix. Worst was the plumbing in the entire unit quit working. All toilets were unflushable, and sewage backed up into downstairs shower. They fixed same day but was really disappointed. Bedroom downstairs carpet gets went when you take a shower. Evident water damage at wall and closet. Major issues that need fixed. Wish they would’ve offered a credit or another stay of some sort. Really took from families trip. Place is pretty and clean but major internal issues and customer service needs improvement.

Terrible la vivienda no esta en condiciones para rentar el baño se tupio y en cuestion de una hora se salio todo por la ducha tuvimos que salir del lugar a las 11 de la noche porque el agua agua corria afuera del baño y llame y nadie respondió para ayudar. Ahora dicen que es responsabilidad mia pero una cosa de esa magnitud no sucede en 2 dias que fue el hospedaje tuve que salir incluso antes de tiempo por la situación