King Deluxe City Apt Large Balcony& Free Parking!

Massive lack of staff support, no one answers the “24/7” helpdesk line, had no response by email as i was not provided with any access information or room number. Arrived at the location with no idea on how to enter, ended up staying in a nearby hotel due to having no access and no response from the host. Extremely unprofessional and careless form the host James.

Worse experience I’ve ever had such dishonest I’m still to angry to have ripped off in this way It was for a serious business trip that was ruined

The overall stay was okay, good location, easy parking. When booking a stay here I would advise that you are aware of the following: - The place could do with slight fixing. Some items were broken/worn down. - We booked the stay for 2 people and were only provided with one set of towels - Communication was very last minute and even though responses were reasonably quick the organisation could be improved. Week prior to stay I had contacted to confirm car details for parking and asked that if there is anything else required to please inform me & I will get that sorted. Nothing else was requested. On the day of arrival as we were waiting to go in I have last minute emails and details requesting the deposit to get entry codes & instructions. Deposit should have been requested prior to arrival, at check in or booking and not last minute, especially as I did specifically ask if there was anything else required for our stay.

So this was booked as a deluxe appt with large balcony. Turned up to find the whole building in scaffolding getting the cladding done, no access to small balcony, fridge needs defrosting, external glazing dirty and still with plastic wrapping, laundry being tied in one of the storage areas. No response from complaint. Cigarette burn on bedding