Host & Stay - The Burrow

Really comfortable and clean. Superb location.

We heard some noises from neighbours / pubs nearby and can imagine that this may be louder in the summer but overall definitely recommend this property.

The agency Host and Stay demanded verification - a 'selfie' and a photo of my passport - before details of how to access the property and I found this quite intrusive. I still had to get in touch and ask for the details before they were sent. Every communication from Host and Stay included a long email trail which was confusing and I was asked repeatedly for 'verification' despite it already have been done. The details given of how to find the property were not very helpful. It was difficult to find by car as it could only accessed by car from the back. You needed to drive through the public car park to an area which said there was no public parking and then find an unmarked gate. Then you had to walk along an unlit alley to find the correct door and key box. Luckily it wasn't completely dark when we arrived or this would have been really difficult. The property is on three floors with a spiral staircase between the floors. Not great if you need to go to the bathroom in the night as this is on the ground floor.

Lovely flat, great location. Good facilities.

Noisy springs on the metal double bed. We couldnt sleep because every time either of us turned over, it woke the other up. Mattress was fine. The shower design/angle ensures the floor was covered in water. Noisy extractor fan. Had to keep the bathroom door open to dry the room out each day.

You really couldn't be in a better location, right in the centre of Alnwick over looking the Castle walls, in a quaint historic building. Plus there is a huge Morrisons 2 minutes walk away, which is really convenient. My daughter was delighted to discover it used be part of a toy shop, after reading the accommodation information pack. This actually prompted us to go and look at the train in Barter's bookstore and have a lovely brunch, which I'd recommend. We'll most certainly be back.

The kitchen appliances need some TLC. The fridge freezer door was broken which means the freezer is full of ice and the fridge is too cold. The dish washer also has buttons popping off. Nothing major, but I think it's worth the owner investing a few quid here and there. Especially as the kitchen is pretty well stocked. The sofa is also horrendous, I'm a big lad and I could barely lounge on it. I felt like one of those fat seals perched on a rock. I guess they are limited with what they can get up the spiral stairs. Just make sure you sit down first and get the shezlong!

Nice place with cosy open kitchen/living room on the 2nd floor Good location right next to the castle

Housekeeping to be improved (cutlery dirty on arrival)

location

Access scruffy. Parking misleading. Sofas v uncomfortable.