Snug - Fountain Bank Apartment

Better dryer

Excellent central location as we did not use a car. Good heating, equipped with everything we needed. Two bathrooms was a bonus.

Location was perfect for shops bars and restaurants

Nothing could have been better

Beautiful and spacious property with some original features. . Well equipped kitchen with everything you need for a stay . Well situated and no problems parking

Nothing- no faults at all

The apartment is lovely. Fantastic location. Good street parking nearby. All the facilities for self-catering are available.

The flat was very cold. As I had arrived a bit later than planned, I thought this was partly due to the weather changing, and if I had arrived nearer to 1600 and put heating up, it would be ok. The coldness resulted in me staying at a friend's instead of the apartment, which rather defeated the purpose of the booking. On Friday, I completed the plans I had returning to the property only to find it just as cold. The thermostat in the hall wasn't working. Again I stayed at my friends. I did email the agency asking about the heating. I did receive an email back about 1am. Saturday I returned on Saturday morning and showered. I followed the advice on the email and found the boiler and turned the heating on. This was through the door, which appeared to lead to the back garden as marked fire exit. I noted I had missed a call while in the shower, which was marked on my phone as "spam," and left to collect my friend from the station. On return a few hours later, the heating was obviously working. I had a message from the agent saying he had been in the flat while I was out. He noted the heating was on. The bedrooms remained cold. My friend slept on the couch as the rear room was too cold. I am so very disappointed regarding these issues. 1. The heating is set too low in the bedrooms! 2. There are no instructions re heating, although to be fair, the agent did give a reason, be it poor! 3. The agent visited the accommodation without letting me know this was going to happen. 4. I paid for 3 nights accommodation and was, due to lack of heating, only able to have a shower there on Saturday morning and stay 1 night . I paid for 2 rooms as my friend was joining me on Saturday and she slept on the couch again due to a lack of warmth in the back room. We had left the doors closed. Suggestion lined curtains rather than none.

Location was perfect, walking distance from anything needed. Property has great space and everything needed for the stay! The photos do not do any justice

Main mattress was a bit soft, but totally my preference