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6.7 / 10 Guest Rating

The Exchange on Erwin

2614 Erwin Rd, Durham, US

The Exchange on Erwin - main view

About the Property

Convenient Amenities
Free self parking available onsite. Guestrooms feature kitchens with full-sized refrigerators/freezers, ovens, microwaves, and complimentary wireless internet.

Close Proximity to Key Locations
Strategically located within a 5-minute drive of Duke University and Duke University Hospital. Easy access to various landmarks like Duke University Chapel, Sarah P. Duke Gardens, and Wallace Wade Stadium.

Accessible Transportation
Near major airport Raleigh-Durham International (RDU). Enjoy a quick 5.7 km drive to Durham Performing Arts Center and a 14.8 km ride to Research Triangle Park.

Experience a comfortable stay at The Exchange on Erwin in Durham and book now for a convenient and enjoyable visit.

Facilities & Amenities

Wheelchair accessible
Free self parking
Covered parking
Accessible shuttle
No accessible shuttle

Important Information

Check-in & Out

Check-in
Check-out11:00 AM

Property Notes

* Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.

Check Room Availability

1 night · 2 adults

No rooms available

We couldn't find any available rooms for these dates and guests. Try adjusting your search criteria.

Guest Reviews

6.7
Good3 verified reviews

Categories

Cleanliness9.6
Location9.8
Service9.2
Facilities9.0
Value for money8.9
Comfort9.5

Select topics to read reviews

C
Carolyn
Verified booking
family
Standard Room
Stayed in Jul 2, 2024

"Excellent"

8.0

The toilet was not cleaned...I do believe truly an oversight but that was a bit yucky to have to do. I'd have liked to see some tupperware bowls, aluminum foil and or baggies for leftovers. Location was great!! Overall though I would recommend this to friends.

Helpful?
J
Jennifer
Verified booking
family
Standard Room
Stayed in Jun 15, 2024

"Good"

6.0

The suite was clean, communication to verify the reservation was great to start; however, once you're in the suite, you cannot get a hold of anyone to assist with any issues. We stayed here for 3 nights while we're in Durham to tour Duke University. The pros: location was convenient, the suite was spacious for the three of us, it was clean, and instructions to the property and access to the suite from the property management was clear and precise. The cons: No wifi. There were instructions inside the suite to a wifi network that did not or no longer exist. I think the instructions were outdated. The bed was extremely squeeky. The walls were thin - we could hear our neighbors. The lighting outside our suite was broken, so it was flickering all evening/night. (The light was immediately outside our bedroom.) We tried the phone number provided to us to address some of the issues, but no one answers the phone. We called a couple of times, and both times we were on hold for about 30 minutes. After holding for about 30 minutes, you get a voicemail to leave a message. We left a message, but no one returned our call. I would not recommend this place given that you would not be able to get any help if you run into any issues with the property.

Helpful?
R
Rasmus
Verified booking
Standard Room
Stayed in Apr 23, 2024

"Just not good enough "

6.0

It was very difficult to get them to send an email with the information I needed to check in, so it ended up with me having to stay at another hotel the first night because they forgot to send me the first email

Helpful?