Host & Stay - Number Ten at Carlill

Beautiful apartment with a sea view, plenty of parking.We absolutely loved our stay,we did not want to leave.This is our go to place to stay in Whitby😊can't recommend this apartment enough.

The stay was perfect, nothing bad to report.

Superb location on the second floor with a fabulous sea view. The apartment is furnished to a high standard and is just around the corner from the harbour, restaurants and shops.

Personally I didn’t find the sofas overly comfortable which might have been more of a problem had we been there for a week. I also did not like that no cleaning products were made available for our stay; the en suite toilet and kitchen sink in particular were in need of a good dollop of bleach.

Spotlessly clean and equipped. Very central for our needs and the sea view was amazing. Would definitely stay again.

Instructions on how the microwave worked would have been helpful, also a sign on the outside door to the bins as we spoke to a couple of people who said they had put rubbish in the litter bin across the road. Found the bins eventually but weren't sure if we would trigger an alarm by opening the door.

Flat is immaculate. It is in a central location with beautiful views over the sea. Would definitely stay here again.

Only very small issue for us was the cleaning team had omitted to empty the kitchen bin... I doubt this would normally be the case. I think it was just a one off because everything else was perfect

Location and comfort

The weather but that's not your problem

Lovely location, beautiful apartment and very comfortable! Really amazing furnishings. Bathrooms were amazing!!

We were only left a parking pass for 2 days on our 5 day stay. Used the amazing app to contact the company to ask if we could please have the pass for the whole of our stay. I was told this would be sorted and left for us so I assumed it would be. However, we the 2 days passed and nothing turned up. We checked the letterbox repeatedly over the days but nothing. I contacted the company again via text, calling, voicemail but couldn't make contact. We had to stay in the apartment watching for parking attendants and frantically calling the company until finally someone answered. I asked for the pass to please be dropped off as a matter of urgency and they told me they would try to log this with housekeeping. I told them I logged this with (named staff) on the first day of trip. She told me she was the (named staff) and that she would have to raise it. Anyway, I had to chase this up with other staff members and move our car to a carpark and pay for parking. After a LOAD of hassle and wasting a lot of time, we recieved the parking passes, a day late. This really spoiled the trip for me, as there this was an error on the company's part that should have been given better customer care, and unfortunately wasn't. Unfortunately I would not use this company again.

Loved the location and accommodation

Poor communication around parking permit and times

Lovely view Clean Fabulous beds Had most things you’d need

Didn’t have an ice cube container- you do now as I bought one and left it lol Only had one tea towel in kitchen Would have liked a few odds and ends eg a ‘welcome basket ‘( which could be offered as an addition and paid for) as after a long flight and car journey shopping for food stuff had to wait until next day [bread, butter, cereals some fruit maybe)

Great location, spacious, very clean and fitted with high quality equipment. Well resourced very comfortable. Great sea views and 5 mins from Whitby shops and restaurants. Very handy parking with included parking permit

Nothing