voco Bali Seminyak by IHG

Facility and Location

None

The room and overall cleanliness are excellent (10/10). The internet is fast. Breakfast was excellent and the service was good. The hotel location is very good. Staff are helpful and polite. Personally, I wouldn’t mind staying here again, mainly because the location is excellent.

The air conditioning is disappointing; it turns off by itself for periods, causing me to wake up sweating almost daily. The distance from the elevator to the room is very long, taking around 2 to 3 minutes of walking, which is quite inconvenient for guests looking to rest. There is an unpleasant smell in the elevator. Although the staff are helpful, they somewhat lack experience.

Some staff were very friendly. Fantastic location, free breakfast (although I may have selected with a higher rate). Easy access to rooms.

I didn't receive requested Queen bed but I received a twin single bed room. I mentioned this to reception upon arriving to room but they didn't have any with Queen beds. Low ceiling and need to watch where you going. Room cleaning is minimal, 5 mins and they are out the door. They miss so many things, but since I was alone it didn't really matter. Like fresh towels. Room door wouldn't close behind me and found I have left the door ajar. There was not much in the way of restaurants and roof top bar was not operating. Breakfast : hot food was lukewarm and pastries wasn't the best. Okay selection. Staff was excellent. Staff: Looks like they are trying to do their best with limited authority.

Good value for money. The bedrooms are a good size and the bed is comfortable, with a few minor adjustments needed as noted below. It’s a new hotel, although the property is unfortunately already starting to show signs of deterioration, which is a shame. The front desk and general hotel staff were very kind and friendly.

The pillows were uncomfortable and had to be replaced. The doona was far too hot for the Bali climate—I was uncomfortably warm throughout the night even with the air conditioning set low. The reservations managers could benefit from customer service training, as their manner came across as extremely condescending. The gym had an awful smell, I could stand so did not use.