Mercure Toulouse Aéroport Blagnac

Calme et personnel disponible

Très bon séjour, juste un benol accueil froid à l’arrivée

The hotel is in an ideal location for the airport and has a shuttle service. It has a large car park. The room was excellent very clean, spacious and quiet. The receptionist although pleasant was not overly helpful. We had to look at the menu on her phone and it was quite minimal. We regularly stay at Accor hotels and always have a free drinks voucher, she refused to allocate it against the alcoholic drink despite other hotels always doing that and said it could only be used against the soft drink. Not good customer service for regular guests. In all ok but would try the Radisson next door as restaurant looked very good!

Terrible, rube, late check in service

Très bel hôtel, bien situé près de l’aéroport avec système de navettes. Le petit déjeuner est moyen pour le prix mais le restaurant (midi/soir) est très bon et accessible.

Je rencontre des problèmes de facturation. Vous me devez de l'argent, ecart entre les montants perçus et ceux factures j'attends la régularisation.

Beware of the small print. I booked this property thinking that my family of 4 could all stay in one room. However, the staff informed me upon check-in that, since my daughters were 14 and 17, that we would have to have two rooms. I was not allowed to check-in unless I booked a second room. When we got upstairs, there were two queen-sized beds in the first room we booked. My girls stayed on the queen sofa bed and we stayed in the regular bed. We did not even open the second room we had to book. When checking out, I was not allowed to be refunded since a manager was not present. I will be working to get my money back. This policy is ridiculous. Note: the hotel is in walking distance to the airport. Again, fine print states you have to book the shuttle in advance...

Les personnelles sont professionnelles. Une très bonne ambiance.

The staff do not have adequate knowledge of what to communicate to guests when checking in. They assume you that you're well informed of their policies. Then ends up blaming guests for their own Mistakes. They claim to provide courtesy bottle of water for our room type. However, they only provided a bottle of water that could not fill up a standard glass. I will not be staying again or recommend.

I enjoyed my day at this hotel, the room was a suite really comfortable and spacious.