Capital O 93236 Hotel Hapel Negara

Amazing location

Had to pay extra 50k for AC, shower broken

The aircon. It was a cheap price. They ruined me and my friends' night by their devious behaviour.

The staff tried repeatedly to rip me off by saying at 1am in the morning when we arrived that I had to pay 100,000 rupiah more for air-conditioning. Even though I showed them their booking .com advert that specifically stated rooms had aircon and I showed full payment recient and showed them booking.com app. She basically asked for 75% more than the whole booking for two rooms. Just because I'm not local doesn't mean you can rort extra money off people when they arrive especially not when 1, it's paid in full already(and you know it+booking receipt) and 75% more just because you think you can get away with it. So stupid....I would have rated high if you didn't try to commit fraud imo. They should just raise their prices instead of trying to take extra money off tourist imo. I will not be coming back to Bali again now. I will probably use a different app in future imo.

Friendly Staff Interesting Location

Difficult to find Not very clean Does not look like on the pictures provided