Hotel Tentrem Jakarta

Always amazing. And the staff actually remembered the no. Of times i stayed even before i check in. I will say the best hotel in Alam sutra. If really have to point out any improvement, i will say have the tv place facing the center of the room instead of at the side..haha. overall 9.5/10 experience

Their service excellent, the stafs very helpfull dan the food so good

Nothing

The breakfast is quite varied with decent taste (the yellow rice was slightly undercooked), the room is clean, the staff was friendly during check-in, and the check-in and check-out process was reasonably quick. The housekeeping staff were nice..

The lobby staff were friendly but not helpful. They wouldn't bother to help close the door or ask if there's anything they could assist with, like carrying stuffs. They just greet us and stood there. This is also the only hotel that is strict about borrowing towels at the swimming pool. One room is limited to borrowing only two towels, and they didn’t hesitate to stop us to say that the maximum is two towels, even though they could see we had three children who had just finished swimming. I actually booked two rooms. It would be better if they asked how many rooms we booked before politely refusing by saying "one room can only have two towels." It’s embarrassing for them, too, when they realize we had booked more than one room. The valet staff's driving skills were lacking. I brought a Tesla and ended up parking it myself. During check-out, many staff and security personnel were standing around in the lobby doing nothing, but they didn’t assist either. Even when we were leaving, no one helped stop the traffic for the car to exit. On the first day of breakfast, I wasn’t helped to find a table, had to ask to clean the table, and even had to ask for cutlery. Overall, this is a hotel with plenty of staff but very inefficient, as they lack proper training and helpfulness. Even BCA security is better than this hotel's staff. The price is also overpriced for a room with such design and service quality.

Good location

Need more space at the restaurant